At a Glance
- Tasks: Support daily operations and learn how banking systems work together.
- Company: Join a fast-growing bank with a collaborative culture.
- Benefits: Gain hands-on experience, competitive salary, and career progression opportunities.
- Other info: Work with modern tools and develop into a specialist or leader.
- Why this job: Make a real impact on services used by thousands of customers.
- Qualifications: Strong interest in technology and good organisational skills.
The predicted salary is between 28000 - 35000 £ per year.
Why join us? Be part of the team that keeps the bank running. As part of Technical Operations, you'll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.
Build real experience fast. You won't be siloed into one area — you'll gain hands‑on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well‑rounded operational skillset from day one.
Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn't a back‑office role, it's critical to how the bank operates every day.
Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in‑demand technical and operational skills.
Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
Work in a highly collaborative environment. You'll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
Be part of a modern, fast‑growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
What will you do?
- Support the day‑to‑day operation of Kroo's technology and operational processes, learning how systems, services, and teams interact to deliver banking services.
- Assist with incident management activities, including documenting incidents, tracking actions, and supporting reporting.
- Support change management processes, including administration and coordination of changes.
- Help maintain operational documentation, CMDB records, and service information.
- Assist in operational resilience activities, including mapping updates, documentation, and evidence collection.
- Support business continuity planning (BCP) documentation and contact management.
- Assist with supplier and third‑party processes, including documentation and due diligence tracking.
- Support the preparation of operational reports and data collection.
- Learn and contribute to automation and process improvement initiatives, supporting documentation and simple tasks.
- Work with internal teams to support coordination and operational delivery activities.
- Follow defined processes and escalated issues appropriately.
Requirements
- Strong interest in technology, operations, or financial services.
- Good organisational skills and attention to detail.
- Ability to follow structured processes and documentation.
- Basic understanding of data (e.g. spreadsheets, reporting).
- Good communication skills and willingness to learn.
- Ability to work collaboratively in a remote team.
Desirable
- Exposure to tools such as Google Workspace, Jira, Slack or similar.
- Interest in automation tools (e.g. Make / low‑code platforms).
- Understanding of banking or fintech environments.
- Curiosity about how systems, incidents, and operations work together.
Graduate Technical Operations Analyst employer: Kroo Bank
Join Kroo, a modern and fast-growing bank, where you'll be at the heart of operations as a Graduate Technical Operations Analyst. Enjoy a collaborative work culture that fosters growth and development, with hands-on experience across various operational areas and opportunities to specialise or lead in your career. With access to cutting-edge tools and a clear progression path, you'll make a real impact on the services that support thousands of customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in Technical Operations.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of operational processes and tools like Jira and Slack. We recommend practising common interview questions and even doing mock interviews with friends to build your confidence.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express your genuine interest in technology and operations. Share examples of how you've engaged with these areas, whether through projects, coursework, or personal interests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and being part of the exciting journey at Kroo.
We think you need these skills to ace Graduate Technical Operations Analyst
Some tips for your application 🫡
Show Your Passion for Tech and Operations:Let us see your enthusiasm for technology and operations shine through in your application. Mention any relevant experiences or projects that highlight your interest in these areas, as we love to see candidates who are genuinely excited about what we do!
Be Organised and Detail-Oriented:We appreciate a well-structured application! Make sure to keep your CV and cover letter clear and concise, with attention to detail. Highlight your organisational skills and how you've used them in past experiences — it’ll make you stand out!
Tailor Your Application:Don’t just send a generic application our way! Take the time to tailor your CV and cover letter to the Graduate Technical Operations Analyst role. Use keywords from the job description and show us how your skills align with what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at Kroo!
How to prepare for a job interview at Kroo Bank
✨Know Your Tech Tools
Familiarise yourself with the tools mentioned in the job description, like Slack, Jira, and Google Workspace. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Show Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Think of times when you successfully managed multiple tasks or projects, as this will resonate well with the operational focus of the role.
✨Demonstrate Your Curiosity
Express your interest in how technology and operations work together. Ask insightful questions about the bank's processes and systems during the interview to showcase your eagerness to learn and grow in the role.
✨Be Ready to Collaborate
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, highlighting your communication skills.
