Fraud Analyst in Manchester

What We're All About At Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. At Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on the journey together.

About The Team We are a multi‑disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people's lives for good.

As a Fraud Analyst, your key responsibility is to strengthen our financial crime prevention efforts. This role is crucial in ensuring the integrity of our financial transactions and preventing fraudulent activities. This position offers an exciting opportunity to make a significant impact in a rapidly evolving fintech environment. Your role is critical in developing, optimising, and maintaining our card fraud prevention program to protect our customers and ensure the integrity of our card transactions and payments.

The ideal candidate will have a strong background in fraud detection and prevention, an analytical mindset, and the ability to work collaboratively with internal teams and external partners. Other responsibilities include:

• Card Fraud Prevention: Support the development and implementation of an industry‑leading card fraud prevention program, continuously seeking innovative solutions and best practices.
• Fraud Disputes and Chargebacks: Assist customers who have reported fraudulent card activities, conducting thorough investigations of claims and managing the fraud chargebacks process from start to finish.
• Fraud Investigations: Lead end‑to‑end investigations of sophisticated fraud and scam cases, including preparing and submitting Suspicious Activity Reports (SARs) to relevant authorities.
• Transaction Review: Swiftly review high‑risk card transactions, employing advanced detection techniques to identify potential fraud and take immediate action to protect customer funds.
• Process Optimisation: Collaborate in the review and enhancement of existing card fraud processes, systems, and procedures, ensuring they remain effective against emerging fraud tactics.
• Trend Analysis: Utilise data analysis tools to proactively identify and monitor financial crime trends, contributing to the ongoing improvement of our fraud prevention strategies.
• Collaboration: Maintain strong communication with other financial institutions, law enforcement authorities, and various business departments to coordinate efforts in fraud prevention and resolution.
• Industry Collaboration: Engage with industry peers and participate in forums to stay ahead of the latest trends in card fraud and share best practices.

Requirements While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• Proven experience as a Fraud Analyst or in a similar role.
• Strong knowledge of fraud detection methodologies, tools, and technologies.
• Familiarity with banking regulations and compliance requirements related to fraud prevention.
• Proficiency in using fraud detection software, data analysis tools, and advanced Excel functions.
• Analytical mindset with the ability to identify patterns, trends, and anomalies in large datasets.
• Excellent problem‑solving skills with the ability to make sound decisions under pressure.
• Strong attention to detail and accuracy in data analysis and investigative work.
• Effective communication skills, both verbal and written, with the ability to present complex information to non‑technical stakeholders.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Professional certifications related to fraud detection and prevention (e.g., Certified Fraud Examiner, Certified Fraud Analyst) are a plus.

About Our Process We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• Technical interview with the hiring manager – 45 mins
• Head of division interview – 45 mins

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits At our cutting‑edge fintech company, we know that attracting and retaining the best talent means offering top‑notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: You'll enjoy a total of 35 days holiday, including 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer‑sponsored volunteer program: We support our employees in giving back to the community with up to 4 hours per month of employer‑sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: A workplace pension with a 5% employee contribution and a 3% employer top‑up.
• Top‑notch equipment: We provide top‑line equipment necessary for remote work, including a MacBook laptop. We also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you enjoy access to our modern, bustling workspace in Manchester city centre and also our head office in Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We are committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for employees to do the same.
• Enhanced parental leave: We offer an enhanced parental leave policy to support families.
• Room for growth: As a fast‑paced, high‑growth start‑up, we are dedicated to providing employees with room to grow and excel.
• You get full health insurance for you and your nuclear family via Vitality.

Hybrid Working At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using office space to boost productivity. Our Manchester office is a great resource when used effectively. Employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from 7 am to 19.30 over 5 days totalling 37.5 hours per week, including one weekend per month. (Shifts provided well in advance) This will be a mix of remote and office work, so you won't need to be on‑site all the time and regular commuting expenses to your designated office will not be reimbursed.

Diversity and Inclusion We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.