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For Companies At a Glance
- Tasks: Support daily operations in Financial Crime, handle customer queries, and analyse data trends.
- Company: Join Kroo, a forward-thinking bank focused on trust and positive impact.
- Benefits: Enjoy 25 days holiday, mental health support, and a hybrid work model.
- Why this job: Be part of a mission-driven team making a real difference in financial services.
- Qualifications: Customer service experience in finance and strong communication skills required.
- Other info: Flexible interview process and commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Financial Crime Administrator (Entry Level)
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We\’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
How you will contribute
We are searching for a resourceful and enthusiastic Financial Crime Administrator, who will amongst other things, support the day-to-day operations of the First Line Financial Crime Operations function. Kroo is growing and we would love to hear from you if you\’re interested in joining us on our journey!
Responsibilities
- Be the first port of call for all Financial Crime customer contact
- Handle escalations from the Customer Service team and provide practical advice on required actions
- Apply Financial Crime policies and processes and record detailed notes to aid with investigations
- Support with the identification of financial crime trends through data analysis
- Use Financial Crime systems to check for any malicious actors and load to the relevant databases where necessary
- Liaise with other financial institutions and law enforcement authorities
- Liaise with other business departments
- Support the optimisation and update of existing processes, systems and procedures
Qualifications and requirements
- Has excellent written and verbal communication skills
- At least 2 years experience in a customer service role in the financial services sector
- Experience in a Counter Financial Crime function is beneficial
- Excellent attention to detail
- Ability to work independently
- Have worked in a start-up
- Are familiar with Financial Crime and AML regulations
Process and interview structure
- We can be flexible with the structure of our interview process if needed; general structure is a technical interview with the hiring manager (45 mins) and a Head of division interview (45 mins).
Benefits
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday, and 1 day off during your birthday week
- Personal days: 3 personal days
- Volunteer program: up to 4 hours per month of employer-sponsored volunteer time
- Mental health support: access to Spill
- Workplace pension with 5% employee contribution and 3% employer top-up
- Top-notch equipment and home office setup support
- Modern office in central Manchester; hybrid working 1-2 days in the office per week
- Cycle to Work and Electric Car schemes
- Enhanced parental leave and room to grow
- Comprehensive healthcare via Vitality for you and your family
Diversity and inclusion
We are committed to fostering a diverse and inclusive workplace. Reasonable adjustments are available throughout the recruitment process.
Please note: Kroo values honesty and integrity in all candidates; employment history and reference checks will be conducted. Any undisclosed discrepancies may result in withdrawal of your application or job offer.
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Financial Crime Administrator (Entry Level) employer: Kroo Bank
Contact Detail:
Kroo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Crime Administrator (Entry Level)
✨Tip Number 1
Get to know Kroo's values and mission inside out. When you’re chatting with them, show how your own goals align with their vision of being a trusted and loved bank. It’s all about making that connection!
✨Tip Number 2
Prepare for the technical interview by brushing up on Financial Crime policies and AML regulations. We want you to feel confident discussing these topics, so practice explaining them in simple terms – it’ll impress the hiring manager!
✨Tip Number 3
Don’t underestimate the power of your customer service experience! Be ready to share specific examples of how you’ve handled escalations or tricky situations in the past. This will show them you’ve got the skills they need.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Financial Crime Administrator (Entry Level)
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for the role shine through! We want to see that you're excited about joining Kroo and contributing to our mission. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who understands financial crime and customer service, so connect your past roles to what we do at Kroo. It shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Kroo Bank
✨Know Your Financial Crime Basics
Before the interview, brush up on your knowledge of financial crime and AML regulations. Being able to discuss these topics confidently will show that you’re serious about the role and understand its importance.
✨Showcase Your Customer Service Skills
Since the role involves handling customer contact, prepare examples from your previous experience where you successfully resolved issues or escalations. Highlight your communication skills and how you maintained a positive customer experience.
✨Demonstrate Attention to Detail
Kroo values attention to detail, especially in financial crime operations. Be ready to discuss how you ensure accuracy in your work, perhaps by sharing specific instances where your attention to detail made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about Kroo’s approach to financial crime and their operational processes. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
