Kroo Bank is seeking a Head of Customer and Lending Operations in London or Manchester. You will lead customer service and lending operations, set service standards, and drive process improvements across the retail banking lifecycle.
The role requires strategic leadership, strong stakeholder management and a track record of delivering excellent customer outcomes. You will manage cross-functional teams, oversee onboarding through to collections, and work with Product and Technology to align
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Customer & Lending Operations Leader employer: Kroo Bank
Kroo is an exceptional employer that prioritises integrity, transparency, and a customer-centric culture, making it a fantastic place for a Compliance Manager to thrive. With generous benefits including 25 days of annual leave, mental health support, and opportunities for personal growth in a dynamic fintech environment, employees are empowered to make a meaningful impact while enjoying a modern workspace in Central Manchester. The company's commitment to diversity and inclusion further enhances its welcoming atmosphere, ensuring every team member feels valued and supported.
