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For Companies At a Glance
- Tasks: Engage with customers to support their financial wellbeing and manage loan lifecycle events.
- Company: Join Kroo, a bank focused on trust, integrity, and positive impact.
- Benefits: Enjoy generous holiday, mental health support, and hybrid working options.
- Why this job: Be part of a mission-driven team shaping the future of consumer credit.
- Qualifications: Experience in collections and consumer credit practices is a plus.
- Other info: Flexible interview process and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Collections & Financial Wellbeing Specialist
Overview
Kroo is building the first bank that is both trusted and loved by its customers. We are helping people take control of their financial future and achieve their goals while making a positive impact on the planet. At Kroo, doing what is right is in our DNA, we act with integrity and transparency, and we work together to achieve our goals.
How you’ll contribute
We are searching for a resourceful and enthusiastic Collections Specialist who will take a leading role in establishing the First Line Lending Operations function. This role will be key to delivering financial wellbeing for our customers and will report directly to the Collections and Financial Wellbeing Team Manager. The lending team helps Kroo achieve its mission and provides an opportunity to influence how we operate. If you’re ambitious, passionate about consumer credit, and eager to create something from scratch, we’d love to hear from you.
Responsibilities
- Communicate directly with customers via in-app chat, email and telephone
- Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
- Play a central role in the day-to-day management of loan lifecycle events
- Help shape the Lending Operations function and support the Head of Business Operations and Head of Lending
- Produce reports on key metrics
- Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
About You / Qualifications (desirable)
While not essential, the following experience and qualifications are highly desirable:
- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
- Good knowledge of consumer credit practices and relevant FCA regulation
- 2 years experience working with consumer credit products as minimum
- Positive attitude and willingness to learn
- Experience working at a start-up
- Experience establishing lending operations in a fintech, bank or lending business
About Our Process
We are flexible with interview structure where needed; the general process is:
- People screen and quiz interview – 45 minutes
- Technical interview challenge with the hiring manager – 1 hour (optional in-person in London or via Google Meet)
- Head of Division interview – 45 minutes (optional in-person in London or via Google Meet)
Successful candidates after the technical stage will be invited to meet the team. Please let us know if you have any specific requirements so we can accommodate you.
Benefits
What we offer:
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday, and 1 day off during your birthday week
- 3 personal days to use as needed
- Employer-sponsored volunteer program: up to 4 hours per month
- Mental health support: access to Spill
- Workplace pension with 5% employee contribution and 3% employer top-up
- Top-notch equipment (MacBook) and support for home office setup
- Modern office in Central London; hybrid work options
- Cycle to Work and Electric Car schemes
- Enhanced parental leave and room for growth
- Full healthcare for you and your family via Vitality
Hybrid Working
We operate a hybrid/flexible policy. The London office is available as a resource, with a mix of remote and in-office work. Working hours are 9:00 to 17:30, Monday to Friday. Regular commuting expenses to the office are not reimbursed. A shift pattern will evolve as the team grows.
Diversity and Inclusion
We are committed to a diverse and inclusive workplace. All employees are respected and supported, with reasonable adjustments available during the recruitment process.
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Collections & Financial Wellbeing Specialist employer: Kroo Bank
Contact Detail:
Kroo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Financial Wellbeing Specialist
✨Tip Number 1
Get to know Kroo and its mission! Research the company’s values and how they align with your own. When you understand what makes them tick, you can tailor your conversations to show how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers directly, it’s crucial to be clear and confident. Role-play common scenarios with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Show your enthusiasm for consumer credit! Be ready to discuss your experiences and how they relate to the role. Share examples of how you've tackled challenges in collections or lending operations to demonstrate your resourcefulness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kroo team and contributing to their mission of financial wellbeing.
We think you need these skills to ace Collections & Financial Wellbeing Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for consumer credit and financial wellbeing shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers take control of their financial future.
Tailor Your Experience: Make sure to highlight any relevant experience you have with arrears, collections, or vulnerability procedures. We’re keen on seeing how your background aligns with the role, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kroo Bank
✨Know Your Stuff
Make sure you brush up on your knowledge of consumer credit practices and FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Your Enthusiasm
Kroo is looking for someone passionate about financial wellbeing. Be ready to share why you care about helping customers take control of their finances and how you can contribute to their mission.
✨Prepare for Real Scenarios
Think about potential challenges you might face in collections and how you'd handle them. Prepare examples from your past experience where you've successfully managed similar situations, as this will demonstrate your resourcefulness.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the team dynamics or the future of the Lending Operations function. This shows your interest in the role and helps you gauge if it's the right fit for you.
