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- Tasks: Engage with customers and manage loan lifecycle events to enhance financial wellbeing.
- Company: Join Kroo, a fintech aiming to be the most trusted and loved bank.
- Benefits: Enjoy 25 days holiday, mental health support, and a hybrid working model.
- Why this job: Be part of a bold team shaping the future of consumer credit.
- Qualifications: Ideal candidates have experience in collections and consumer credit practices.
- Other info: Flexible interview process and commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Collections & Financial Wellbeing Specialist
Collections & Financial Wellbeing Specialist
4 weeks ago Be among the first 25 applicants
What We\’re All About At Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.
What We\’re All About At Kroo
Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.
We\’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.
Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.
How you\’ll contribute:
We\’re searching for a resourceful and enthusiastic Collections Specialist, who will take a leading role in establishing the First Line Lending Operations function. We want to provide financial wellbeing for our customers and this role will be key to delivering that. Reporting will be directly to the Collections and Financial Wellbeing Team Manager.
The lending team at Kroo plays a key role in helping us to achieve our mission. You\’ll have a chance to influence how we do things. If you\’re ambitious, passionate about the consumer credit industry and eager to create something from scratch, then please apply.
The Kroo is growing and we\’d love to hear from you if you\’re interested in joining us on our journey!
Requirements
About You
While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:
Here\’s what you\’ll be doing:
- Communicate directly with customers via in-app chat, email and telephone
- Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery
- Play a central role in the day-to-day management of loan lifecycle events
- Help shape the Lending Operations function and supporting the Head of Business Operations and Head of Lending
- Produce reports on key metrics
- Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite
Here\’s what we are looking for ideally:
- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures
- Good knowledge of consumer credit practices and relevant FCA regulation
- 2 years experience working with consumer credit products as minimum
- Positive attitude and willing to learn
- Have worked at a start-up before
- Have experience establishing lending operations in a fintech, bank or lending business
About Our Process:
We can be flexible with the structure of our interview process if someone\’s circumstances or timescales require it but our general structure is:
- People screen and quiz interview – 45 mins
- Technical interview challenge with the hiring manager – 1 hour (Optional – face to face interview in the London office or via google meet)
- Head of Division interview – 45 mins (Optional – face to face interview in the London office or via google meet)
Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.
Benefits
What we offer:
At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday
- Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed
- Employer-sponsored volunteer program: We\’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time
- Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner
- Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up
- Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required
- Modern office: When you\’re in the office, you\’ll enjoy access to our modern, bustling workspace in Central Manchester
- Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme
- Electric Car scheme: We\’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same
- Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families
- Room for growth: As a fast-paced, high-growth start-up, we\’re dedicated to providing our employees with room to grow and excel
- You get full healthcare for you and your nuclear family via Vitality
Hybrid Working:
At Kroo Bank, we have a hybrid/ flexible policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our Manchester office is a great resource when used effectively. So, candidates who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from 9 am to 5:30 pm, Monday to Friday, with a mix of remote and office work, so you won\’t need to be on-site all the time and regular commuting expenses to your designated office will not be reimbursed. We will move to a shift pattern as the collections team expands.
Diversity and Inclusion:
We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.
To all Recruitment Agencies:
At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.
To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
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Collections & Financial Wellbeing Specialist employer: Kroo Bank
Contact Detail:
Kroo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Financial Wellbeing Specialist
✨Tip Number 1
Familiarise yourself with Kroo's mission and values. Understanding their commitment to financial wellbeing and customer trust will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare to discuss your experience with consumer credit products in detail. Be ready to share specific examples of how you've successfully managed collections or implemented financial wellbeing strategies in previous roles.
✨Tip Number 3
Research the latest trends in fintech and consumer credit regulations. Being knowledgeable about current industry practices will demonstrate your passion for the field and your proactive approach to staying informed.
✨Tip Number 4
Practice your communication skills, especially in handling sensitive conversations. Since the role involves direct customer interaction, showcasing your ability to empathise and resolve issues effectively will be crucial during the interview process.
We think you need these skills to ace Collections & Financial Wellbeing Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and financial wellbeing. Emphasise any previous roles where you communicated directly with customers or managed loan lifecycle events.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the consumer credit industry and how your values align with Kroo's mission. Mention specific experiences that demonstrate your resourcefulness and enthusiasm.
Showcase Relevant Skills: Highlight your knowledge of FCA regulations and consumer credit practices. If you have experience in a start-up environment or establishing lending operations, make sure to include that as it aligns with what Kroo is looking for.
Prepare for the Interview Process: Familiarise yourself with the interview structure mentioned in the job description. Be ready to discuss your technical skills and provide examples of how you've contributed to previous teams, especially in a collections or financial wellbeing context.
How to prepare for a job interview at Kroo Bank
✨Understand the Company Culture
Before your interview, take some time to research Kroo's values and mission. They emphasise integrity, transparency, and a commitment to financial wellbeing. Showing that you align with these values can set you apart from other candidates.
✨Demonstrate Your Knowledge of Consumer Credit
Since the role involves collections and financial wellbeing, be prepared to discuss your understanding of consumer credit practices and relevant FCA regulations. Highlight any previous experience you have in this area to showcase your expertise.
✨Prepare for Technical Questions
Expect technical questions related to arrears, collections, and vulnerability procedures. Brush up on your knowledge of first-line processes and be ready to provide examples of how you've successfully managed similar situations in the past.
✨Show Enthusiasm for Innovation
Kroo is looking for someone who is eager to create something from scratch. Be prepared to share your ideas on how you could contribute to shaping the Lending Operations function and demonstrate your passion for innovation in the fintech space.
