Head of Data in London

At Kroo Bank, we are building a better bank from the ground up. One that puts customers first, treats money responsibly, and uses technology to make everyday banking simpler, fairer and more transparent. We are a fully regulated UK bank, backed by long-term investors, with a growing customer base and big ambitions.

As the Head of Data, you will be at the forefront of transforming the banking sector by leveraging data to shape its future. In this key role, you will oversee data strategy, considering Kroo data sets and the market to position Kroo to accelerate its business strategy. You will oversee the implementation of data science, analytics, and engineering functions, and define and develop Kroo's AI strategy working with the engineering teams. Your leadership will generate crucial insights that enhance product development, improve operational efficiency, and create personalised experiences for customers.

Reporting directly to the Head of Technology, you will refine and manage our existing data analytics framework, ensuring it is effective, purposeful, and capable of scaling with our growth. Your work will support Kroo Bank's commitment to making informed, timely decisions—vital to our aim of becoming the best bank for our customers. You will collaborate closely with finance, operations engineering and product teams focused on our main banking services like Accounts, Lending, Deposits and Overdrafts, among others. By providing comprehensive business intelligence across all product lines and departments, including Finance and Operations, you will be instrumental in driving our success.

Other responsibilities include:

• Championing data-driven decision-making throughout the organisation by delivering actionable insights to departments such as product development, marketing, and customer service.
• Ensuring strict data governance and adherence to relevant regulations like GDPR and PSD2, upholding the highest standards of data integrity, privacy, and security.
• Overseeing the development and management of our data infrastructure and architecture, ensuring it is scalable, reliable, and cost-efficient.
• Designing a modern data management stack that supports a demand-based, self-service data analytics model across all company functions.
• Integrating AI and machine learning models into our services, working closely with product teams to improve customer experiences and operational efficiencies.
• Implementing data privacy policies and ensuring compliance with all data protection regulations.
• Keeping abreast of the latest trends and advancements in data science, analytics, and technology.
• Communicating the value and importance of data-driven decisions to executive members and staff.
• Establishing a cross-functional data guild, positioning yourself as a go-to data management expert within the organisation.

Required skills and behaviours:

• Ability to conduct basic data collection and lead strategic planning for data collection initiatives.
• Ability to perform data cleaning effectively and maintain high data quality and consistency.
• Ability to conduct basic data analysis and guide the interpretation of complex datasets.
• Ability to understand programming fundamentals and optimise data workflows.
• Ability to apply visualisation basics and establish visualisation strategies.
• Ability to communicate effectively and cultivate a culture of effective communication.
• Ability to exhibit attention to detail and oversee quality assurance processes.
• Ability to manage data projects proficiently and ensure successful project delivery.

We can be flexible with the structure of our interview process if someone’s circumstances or timescales require it but our general structure is:

• 30-minute meet and greet with our talent acquisition specialist via Google Hangouts.
• 1-hour technical interview with the hiring manager via Google Hangouts.
• 30-minute culture champion interview via Google Hangouts.

What we offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: 3 personal days to use as needed.
• Employer-sponsored volunteer program: Up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: Access to Spill, our mental health support partner.
• Workplace pension: A workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: A MacBook laptop and support in establishing your home office.
• Modern office: Access to our modern workspace in Farringdon, Central London, which includes a full gym.
• Cycle to Work scheme: Encouraging sustainable transportation.
• Electric Car scheme: Supporting employees in reducing their carbon footprint.
• Enhanced parental leave policy.
• Room for growth: Opportunities for professional development.
• Full healthcare for you and your nuclear family via Vitality.

At Kroo Bank, we have a hybrid policy that gives both individuals and teams freedom when it comes to using the office space. Employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work.

We uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice.

To all Recruitment Agencies: Agency resumes are strictly prohibited. Please submit applications directly through the advertised platform.