Kroo Bank is seeking a Head of Customer and Lending Operations to provide strategic and operational leadership across customer service and lending operations. You will set service standards, optimize processes and drive effective customer outcomes in the retail banking journey.
You will partner with Product, Technology and Compliance to scale loan origination, servicing and collections, while building a strong management team and delivering growth aligned with the bank’s roadmap.
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Customer & Lending Operations Leader in London employer: Kroo Bank Ltd
At Kroo, we pride ourselves on being a forward-thinking fintech company that values integrity, collaboration, and innovation. Our Manchester office offers a vibrant work environment with generous benefits, including 25 days of annual leave, mental health support, and opportunities for personal growth in a diverse team. Join us as we strive to make a positive impact on our customers and the planet while enjoying a flexible hybrid working model.
