At a Glance
- Tasks: Support incident management and change processes while gaining hands-on experience in a modern bank.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career progression.
- Other info: Dynamic environment with strong growth potential and collaborative culture.
- Why this job: Make a real impact on banking services used by thousands of customers every day.
- Qualifications: Experience in operational support and familiarity with tools like Jira and Slack.
The predicted salary is between 30000 - 40000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK. Be part of the team that keeps the bank running.
As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates. Build real experience fast. You won’t be siloed into one area — you’ll gain hands‑on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well‑rounded operational skillset from day one.
Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back‑office role, it’s critical to how the bank operates every day.
Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in‑demand technical and operational skills.
Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
Be part of a modern, fast‑growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
Responsibilities- Maintain and support incident management processes, including documentation, tracking actions, producing reports, and supporting incident reviews.
- Support and perform change management administration, including assisting with risk scoring and change scheduling.
- Maintain operational documentation, CMDB records, and service information, ensuring accuracy and consistency.
- Support operational resilience activities, including maintaining mapping documentation, vulnerability logs, and resilience reporting.
- Maintain and update business continuity plans, and support testing activities.
- Track supplier management activities, including due diligence, reviews, and contract renewals.
- Produce recurring operational reports and support data‑driven insights.
- Build small automations and contribute to improving manual processes and workflows.
- Coordinate with internal teams and suppliers to support operational delivery.
- Make routine operational decisions within defined processes and elevate where required.
- Manage personal workload effectively and contribute to team objectives.
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross‑functionally.
- Experience in an operational, technical support, or service environment.
- Understanding of incident and change management processes.
- Experience working with tools such as Jira, Slack, Google Workspace or similar.
- Ability to manage tasks independently and prioritise workload.
- Strong attention to detail and documentation skills.
- Good communication skills and ability to work cross‑functionally.
Junior Technical Operations Analyst employer: Kroo Bank Ltd
At Kroo Bank, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. As a Junior Technical Operations Analyst, you'll not only gain invaluable hands-on experience across various operational areas but also have the opportunity to shape the future of banking in a fast-growing environment. With a clear progression path and access to modern tools, you will be empowered to make a real impact from day one while working alongside talented professionals who are passionate about transforming the banking experience for customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in Technical Operations. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of incident and change management processes. Be ready to discuss how you've handled similar situations in the past, even if it's from a different context. Show us you know your stuff!
✨Tip Number 3
Don’t just focus on your technical skills; highlight your ability to work cross-functionally. Share examples of how you've collaborated with different teams in previous roles. We love seeing candidates who can bridge gaps and foster teamwork!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our innovative team at Kroo Bank.
We think you need these skills to ace Junior Technical Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Technical Operations Analyst role. Highlight any experience with incident management, change processes, or tools like Jira and Slack. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Kroo Bank and how your background aligns with our mission. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our innovative team at Kroo Bank!
How to prepare for a job interview at Kroo Bank Ltd
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Jira, Slack, and Google Workspace. Be ready to discuss how you've used these tools in past experiences or how you would apply them in this role.
✨Understand Incident and Change Management
Brush up on your knowledge of incident and change management processes. Prepare to explain how you would handle specific scenarios, demonstrating your understanding of these critical operations.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, think of examples where you've successfully collaborated in the past. Highlight your communication skills and how you can build strong relationships across departments.
✨Demonstrate Attention to Detail
Prepare to showcase your attention to detail, especially when it comes to documentation and reporting. Bring examples of how you've maintained accuracy in your work, as this is crucial for operational success.
