At a Glance
- Tasks: Support daily operations and learn how modern banking systems work.
- Company: Join Kroo Bank, a fast-growing bank focused on innovation and collaboration.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for career growth.
- Other info: Work in a dynamic team with clear progression paths and exposure to modern tools.
- Why this job: Make a real impact on banking services used by thousands every day.
- Qualifications: Strong interest in technology and good organisational skills required.
The predicted salary is between 28000 - 35000 £ per year.
At Kroo Bank, we’re building the future of banking with modern technology and a culture that values innovation, collaboration, and impact. Unlike traditional banks or outsourcing firms, our engineers shape real products used by thousands of customers every day in the UK.
Why join us? Be part of the team that keeps the bank running. As part of Technical Operations, you’ll sit at the centre of everything — from incidents and changes to resilience, automation, and supplier operations — giving you a unique, end-to-end view of how a modern bank operates.
Build real experience fast. You won’t be siloed into one area — you’ll gain hands‑on exposure across incident management, change processes, operational resilience, business continuity, and automation, developing a well‑rounded operational skillset from day one.
Have real impact early. Your work will directly support the stability and performance of services used by thousands of customers across the UK — this isn’t a back‑office role, it’s critical to how the bank operates every day.
Learn modern operational tooling. Work with tools like Slack, Jira, Google Workspace, and automation platforms such as Make, helping you build practical, in‑demand technical and operational skills.
Develop into a specialist or leader. Whether you want to grow into a senior operational role, specialise in areas like resilience or automation, or move into broader technology or product roles, this role provides a strong foundation and clear progression path.
Work in a highly collaborative environment. You’ll work closely with engineers, product teams, customer operations, and suppliers, building strong relationships and learning how different parts of the business come together.
Be part of a modern, fast‑growing bank. Kroo is scaling quickly, which means opportunities to take ownership, improve processes, and shape how operations evolve as we grow.
What will you do?
- Support the day-to-day operation of Kroo’s technology and operational processes, learning how systems, services, and teams interact to deliver banking services.
- Assist with incident management activities, including documenting incidents, tracking actions, and supporting reporting.
- Support change management processes, including administration and coordination of changes.
- Help maintain operational documentation, CMDB records, and service information.
- Assist in operational resilience activities, including mapping updates, documentation, and evidence collection.
- Support business continuity planning (BCP) documentation and contact management.
- Assist with supplier and third‑party processes, including documentation and due diligence tracking.
- Support the preparation of operational reports and data collection.
- Learn and contribute to automation and process improvement initiatives, supporting documentation and simple tasks.
- Work with internal teams to support coordination and operational delivery activities.
- Follow defined processes and elevate issues appropriately.
Requirements
- Strong interest in technology, operations, or financial services
- Good organisational skills and attention to detail
- Ability to follow structured processes and documentation
- Basic understanding of data (e.g. spreadsheets, reporting)
- Good communication skills and willingness to learn
- Ability to work collaboratively in a remote team
Desirable
- Exposure to tools such as Google Workspace, Jira, Slack or similar
- Interest in automation tools (e.g. Make / low-code platforms)
- Understanding of banking or fintech environments
- Curiosity about how systems, incidents, and operations work together
Graduate Technical Operations Analyst employer: Kroo Bank Ltd
At Kroo Bank, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. As a Graduate Technical Operations Analyst, you'll not only gain invaluable hands-on experience across various operational areas but also have the opportunity to make a tangible impact on our banking services from day one. With a strong focus on employee growth and a commitment to modern technology, Kroo offers a unique environment where you can develop your skills and advance your career in a fast-growing bank.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Technical Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Kroo Bank on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Graduate Technical Operations Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of operational processes and tools mentioned in the job description. Familiarise yourself with incident management and automation concepts, so you can show off your enthusiasm and readiness to dive in.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more proactive you are, the better your chances of getting noticed. Plus, it shows you’re genuinely interested in being part of the Kroo team.
✨Tip Number 4
Practice your communication skills! Since this role involves collaboration with various teams, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or using online resources to refine your pitch.
We think you need these skills to ace Graduate Technical Operations Analyst
Some tips for your application 🫡
Show Your Passion for Technology:Let us know why you're excited about technology and operations! Share any relevant experiences or projects that highlight your interest in these areas. We love seeing candidates who are genuinely enthusiastic about the field.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Highlight your organisational skills, attention to detail, and any experience with tools like Google Workspace or Jira. This helps us see how you fit into our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, so make sure your application reflects that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kroo Bank!
How to prepare for a job interview at Kroo Bank Ltd
✨Know Your Tech Tools
Familiarise yourself with the tools mentioned in the job description, like Slack, Jira, and Google Workspace. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Show Your Organisational Skills
Prepare examples that highlight your organisational skills and attention to detail. Think of times when you successfully managed multiple tasks or projects, as this is crucial for supporting day-to-day operations.
✨Demonstrate Your Curiosity
Express your interest in how technology and operations work together. Ask insightful questions about the bank's processes and how they handle incidents or changes, showing that you're eager to learn and contribute.
✨Emphasise Collaboration
Since the role involves working closely with various teams, share experiences where you collaborated effectively in a team setting. Highlight your communication skills and willingness to learn from others, which are key in a remote environment.
