Credit Underwriter

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

At Kroo, underwriting is more than decisioning, it’s about understanding real customer behaviour through data and continuously improving how we assess risk. We’re looking for a skilled Credit Underwriter to join our growing team. You’ll play a key role in assessing consumer credit applications, using a combination of open banking data, credit bureau insights, and affordability analysis to make sound, well‑reasoned lending decisions. Alongside core underwriting, you’ll help shape and improve our underwriting processes as we scale.

How you will contribute:

• Assess and decide consumer credit applications up to £25,000 using open banking data, credit bureau information, and application‑level insights.
• Perform detailed income and affordability analysis, with a strong focus on transactional behaviour and customer cashflow via open banking.
• Evaluate credit risk and make approval or decline decisions in line with policy, risk appetite, and regulatory requirements.
• Identify, escape, and document potentially fraudulent or suspicious applications, including completing KYC and fraud checks.
• Apply sound judgement when reviewing near‑prime cases, balancing customer outcomes with risk management.
• Work closely with colleagues across underwriting, risk, and operations to ensure a smooth and efficient customer journey.
• Contribute to the development and continuous improvement of underwriting processes, controls, and decisioning standards.
• Maintain a strong understanding of Kroo’s products and how underwriting decisions impact customer experience and portfolio performance.
• Stay up to date with UK regulatory and compliance requirements relevant to consumer lending.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

About You:

While all is not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• At least 2 years’ experience in a credit underwriting or credit risk environment.
• Strong understanding of consumer lending, affordability assessment, and credit risk principles.
• Practical experience analysing open banking data for income verification and affordability is highly desirable.
• Experience working with near‑prime lending cases.
• Excellent analytical skills, with the ability to interpret complex financial data and apply sound judgement.
• High attention to detail and a strong sense of ownership over decision quality.
• Comfortable working in a fast‑paced, technology‑driven environment.
• Clear and confident communicator, able to explain decisions and reasoning to both technical and non‑technical stakeholders.
• Previous exposure to a scale‑up or start‑up environment is a plus.
• Experience in SME lending, nice to have.

About Our Process:

We can be flexible with the structure of our interview process if someone’s circumstances or timescales require it but our general structure is:

• 30‑minute meet and greet with our talent acquisition specialist via Google Hangouts.
• 1‑hour technical interview with the hiring manager via Google Hangouts.
• 30‑minute culture champion interview via Google Hangouts.

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

What we offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer‑sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top‑up.
• Top‑notch equipment: We provide top‑of‑the‑line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you’re in the office, you’ll enjoy access to our modern, bustling workspace in Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast‑paced, high‑growth start‑up, we’re dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won’t need to be on‑site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.