Credit Risk Analyst

Kroo Lending is here to support the life milestones of our customers. Borrowing can support something joyful, or be a bit grown up: a cargo bike for the commute with kids or replacing a tired old boiler. Credit analytics, decisioning and credit operations effectiveness is at the heart of our ability to support lending customers, ensuring we can offer the most suitable product and service and sustainably grow the business. We have launched some familiar products - overdrafts, and unsecured personal loans - and are now preparing to expand the scale of these.

We’re a bank, and we’re a startup: Kroo is able to take the best of both worlds to create products that our customers trust and love. We want to improve the relationship people have with their banks and money and, ultimately, give them more financial independence and control.

The Credit Risk Analyst is responsible for supporting credit risk assessment, contributing to lending decisions, and monitoring portfolio performance for unsecured loan products. This role combines core credit risk principles with data-led analysis to support fair, sustainable, and scalable lending within a digital-first environment.

How you’ll contribute:

• Support the development and maintenance of credit decisioning rules, scorecards, and underwriting processes in line with the Bank’s risk appetite and strategy.
• Assist in analysing decisioning engine performance and contribute to the ongoing refinement of scorecards, rules, and affordability models.
• Work with data and product teams to support testing of new data sources and models, including contributing to controlled experiments such as A/B testing of strategies.
• Support pricing analysis by monitoring the performance of lending offers across different customer segments.
• Assist in the application and review of affordability assessments, including the use of Open Banking data to understand customer circumstances and identify potential vulnerability indicators.
• Monitor portfolio performance metrics such as arrears, delinquency trends, and cohort behaviour, highlighting key insights and potential risks.
• Support updates to credit policies, procedures, and risk appetite frameworks within the lending team.
• Provide input into product and customer journey improvements, ensuring credit risk considerations are appropriately reflected.
• Contribute to the ongoing enhancement of digital onboarding and underwriting processes through data analysis and feedback.

About Our Process

We can be flexible with the structure of our interview process if someone’s circumstances or timescales require it but our general structure is:

• People Screen - 30 mins
• Interview with the Head of Lending - 45 mins
• A technical case study - 30 mins
• Face to face meeting with members of the team in our London office

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Experience:

• Experience in UK consumer credit risk, with a good understanding of unsecured lending and core credit risk principles.
• Familiarity with credit bureau data, scorecards, affordability assessments, and key risk indicators.
• Awareness of transaction data, including Open Banking, and its use in supporting affordability and vulnerability assessments.
• Some exposure to automated underwriting or decisioning systems is beneficial.
• A data-driven approach, with experience using SQL or similar tools to analyse data and support business insights.
• Ability to communicate clearly and effectively with credit risk colleagues and a range of stakeholders including Operations, Finance, Compliance, Product, and Engineering.
• Demonstrates initiative in completing tasks and a willingness to explore data, understand outcomes, and support continuous improvement.

Benefits:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you’re in the office, you’ll enjoy access to our modern, bustling workspace in Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we’re dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid/flexible policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource to collaborate and candidates should be able to attend 1-2 days per week regularly to align with how we work at the moment.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.