Compliance & Conduct Risk Officer

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

In the heart of our Compliance Department, the Conduct Risk & Assurance Compliance Officer supports the second-line team across all conduct-related aspects. You’ll advise the business on conduct risk for products, communications, and customer interactions, ensuring fair treatment, ethical practices and meeting the requirements of Consumer Duty standards. Strong knowledge of UK regulations, excellent advisory skills, and the ability to collaborate with senior management are essential. Key duties:

1. Monitor and report on adherence to Consumer Duty principles, ensuring customer-centric practices.
2. Provide training and guidance to employees on compliance and ethical standards.
3. Collaborate with senior management to ensure business practices meet regulatory obligations and minimise risk.
4. Monitor adherence to fair treatment of customers and transparency in communications.
5. Monitor and interpret relevant regulatory developments, guidelines, and legislation to ensure Kroo’s practices remain compliant. Provide expert advice on the implications of regulatory changes and oversee the implementation of necessary adjustments.
6. Proactively identify potential conduct risks arising from business activities, products, or processes. Oversee implementation of effective mitigation strategies to prevent customer detriment and ensure market integrity.
7. Lead targeted assurance activities and audits to evaluate the effectiveness of controls in managing conduct risk. Identify areas for improvement and oversee the implementation of corrective actions.
8. Craft clear and effective policies and procedures related to conduct risk management. Ensure these are communicated and embedded across the organisation, fostering a culture of compliance and ethical conduct.
9. Stakeholder Engagement: Collaborate with various internal stakeholders, including product development, operations, and senior management, to integrate conduct risk considerations into the neobank\’s strategic decisions and product offerings.

You’ll need to have:

1. Demonstrable experience in delivering compliance monitoring activities, particularly in the context of ensuring alignment with Consumer Duty requirements.
2. Good knowledge of broad banking compliance, particularly related to banking, payments, unsecured lending, financial promotions, financial crime, and outsourcing, with an emphasis on conduct risk and customer outcomes.
3. Good understanding of risk assurance activities in a technologically driven bank, with a focus on identifying and mitigating conduct-related risks.
4. Sound knowledge of governance in a regulated environment.
5. Flexibility in providing support across all Compliance areas of responsibility.

What we offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We\’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you\’re in the office, you\’ll enjoy access to our modern, bustling workspace in Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We\’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we\’re dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won\’t need to be on-site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

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