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- Tasks: Engage with customers to support their financial wellbeing and manage loan lifecycle events.
- Company: Join Kroo, a fintech bank on a mission to be trusted and loved by customers.
- Benefits: Enjoy 25 days holiday, mental health support, and a hybrid working model.
- Why this job: Make a positive impact on people's financial futures while growing your career.
- Qualifications: Experience in consumer credit and a positive attitude towards learning.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
What We\’re All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers.We\’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.How you\’ll contribute:We\’re searching for a resourceful and enthusiastic Collections Specialist, who will take a leading role in establishing the First Line Lending Operations function. We want to provide financial wellbeing for our customers and this role will be key to delivering that. Reporting will be directly to the Collections and Financial Wellbeing Team Manager.The lending team at Kroo plays a key role in helping us to achieve our mission. You\’ll have a chance to influence how we do things. If you\’re ambitious, passionate about the consumer credit industry and eager to create something from scratch, then please apply.The Kroo is growing and we\’d love to hear from you if you\’re interested in joining us on our journey!About YouWhile not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:Here\’s what you\’ll be doing:Communicate directly with customers via in-app chat, email and telephoneSupport the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful deliveryPlay a central role in the day-to-day management of loan lifecycle eventsHelp shape the Lending Operations function and supporting the Head of Business Operations and Head of LendingProduce reports on key metricsLiaise with the underwriting and lending policy teams to improve overall strategy and risk appetiteHere\’s what we are looking for ideally:Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability proceduresGood knowledge of consumer credit practices and relevant FCA regulation2 years experience working with consumer credit products as minimumPositive attitude and willing to learnHave worked at a start-up beforeHave experience establishing lending operations in a fintech, bank or lending businessAbout Our Process:We can be flexible with the structure of our interview process if someone\’s circumstances or timescales require it but our general structure is:People screen and quiz interview – 45 minsTechnical interview challenge with the hiring manager – 1 hour (Optional – face to face interview in the London office or via google meet)Head of Division interview – 45 mins (Optional – face to face interview in the London office or via google meet)Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.What we offer:At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.Employer-sponsored volunteer program: We\’re passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.Modern office: When you\’re in the office, you\’ll enjoy access to our modern, bustling workspace in Central London.Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.Electric Car scheme: We\’re committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.Room for growth: As a fast-paced, high-growth start-up, we\’re dedicated to providing our employees with room to grow and excel.You get full healthcare for you and your nuclear family via Vitality.Hybrid Working:At Kroo Bank, we have a hybrid/ flexible policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, candidates who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from 9 am to 5:30 pm, Monday to Friday, with a mix of remote and office work, so you won\’t need to be on-site all the time and regular commuting expenses to your designated office will not be reimbursed. We will move to a shift pattern as the collections team expands.Diversity and Inclusion:We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.To all Recruitment Agencies:At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
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Collections & Financial Wellbeing Specialist employer: Kroo Bank Ltd
Contact Detail:
Kroo Bank Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Financial Wellbeing Specialist
✨Tip Number 1
Get to know Kroo's values and mission inside out. When you’re chatting with them, show how your personal goals align with their vision of being a trusted and loved bank. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via chat, email, and phone, make sure you can convey your thoughts clearly and confidently. Role-play with a friend or use mock interviews to sharpen those skills.
✨Tip Number 3
Brush up on your knowledge of consumer credit practices and FCA regulations. Being well-versed in these areas will not only impress the hiring team but also show that you're ready to hit the ground running in the Collections & Financial Wellbeing role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Kroo team and ready to take control of your financial future with us.
We think you need these skills to ace Collections & Financial Wellbeing Specialist
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through! We want to see your personality and passion for the role. Don’t just list your qualifications; tell us why you’re excited about joining Kroo and how you align with our values.
Tailor Your Application: Make sure to customise your application for the Collections & Financial Wellbeing Specialist role. Highlight your experience with arrears, collections, and consumer credit practices. Show us how your background fits perfectly with what we’re looking for!
Showcase Your Achievements: Don’t be shy about sharing your successes! Whether it’s a project you led or a challenge you overcame, give us the details. We love to see how you’ve made an impact in your previous roles, especially in fintech or lending operations.
Follow Our Application Process: Remember to submit your application directly through our website. It’s the best way to ensure it gets seen by the right people. Avoid reaching out via email or LinkedIn, as we won’t be able to respond to those inquiries. Let’s keep it simple and straightforward!
How to prepare for a job interview at Kroo Bank Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of arrears, collections, and vulnerability procedures. Familiarise yourself with consumer credit practices and FCA regulations, as these will likely come up during the interview. Being able to speak confidently about these topics will show that you're serious about the role.
✨Show Your Passion for Customer Care
Kroo values integrity and transparency, so be prepared to discuss how you’ve communicated effectively with customers in the past. Share examples of how you've helped customers take control of their financial future, as this aligns perfectly with Kroo's mission.
✨Be Ready for Technical Challenges
Since there's a technical interview challenge, practice common scenarios you might face in the role. Think about how you would manage loan lifecycle events or improve lending operations. This will help you feel more confident and prepared when tackling the challenge.
✨Embrace the Culture
Kroo is all about dreaming big and learning continuously. During your interview, express your enthusiasm for working in a start-up environment and your willingness to adapt and grow. Share any experiences where you’ve had to be bold or innovative, as this will resonate well with their company culture.
