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- Tasks: Engage with customers to support their financial wellbeing and manage loan lifecycle events.
- Company: Join Kroo, a forward-thinking bank focused on trust and customer love.
- Benefits: Enjoy generous holiday, mental health support, and top-notch equipment.
- Why this job: Be part of a mission-driven team shaping the future of consumer credit.
- Qualifications: Experience in collections and consumer credit, with a positive attitude.
- Other info: Flexible hybrid working environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Support the implementation of arrears, forbearance/collections and vulnerability procedures; take ownership of the successful delivery.
- Play a central role in the day‑to‑day management of loan lifecycle events.
- Help shape the Lending Operations function and support the Head of Business Operations and Head of Lending.
- Produce reports on key metrics.
- Liaise with the underwriting and lending policy teams to improve overall strategy and risk appetite.
- Strong knowledge of 1st line processes, including experience with arrears, collections and vulnerability procedures.
Qualifications
- Good knowledge of consumer credit practices and relevant FCA regulation.
- Minimum 2 years of experience working with consumer credit products.
- Positive attitude and willingness to learn.
- Experience working at a start‑up.
- Experience establishing lending operations in a fintech, bank or lending business.
About Us
We’re a fintech focused on creating a bank that is both trusted and loved by its customers. Our vision is to help people take control of their financial future, achieve their goals, and make a positive impact on the planet. At Kroo we act with integrity, transparency and honesty, and we are bold, forward‑thinking, and committed to continuous learning and collaboration.
How You’ll Contribute
We are looking for a resourceful and enthusiastic Collections Specialist who will take a leading role in establishing the First Line Lending Operations function. Your role will provide financial wellbeing for our customers and will be key to delivering that mission. You will report directly to the Collections and Financial Wellbeing Team Manager and have the opportunity to influence how we operate.
Interview Process
- People screening and quiz interview – 45 minutes
- Technical interview challenge with the hiring manager – 1 hour (optional, face‑to‑face in London or via Google Meet)
- Head of Division interview – 45 minutes (optional, face‑to‑face in London or via Google Meet)
Successful candidates will be invited to meet the team informally and see our offices. We are flexible and can accommodate specific needs.
Benefits
- Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday, and 1 day off during the week of your birthday.
- Personal days: 3 days to use as needed.
- Employer‑sponsored volunteer program: up to 4 hours per month.
- Mental health support: access to Spill, our partner.
- Workplace pension: 5% employee contribution with a 3% employer top‑up.
- Top‑notch equipment and home‑office support.
- Modern office in Central London.
- Cycle to Work scheme.
- Electric Car scheme.
- Enhanced parental leave policy.
- Opportunity for growth in a fast‑paced start‑up.
- Full healthcare for you and your nuclear family via Vitality.
Hybrid Working
We operate with a flexible hybrid policy. The role requires presence 9 am – 5:30 pm, Monday‑Friday, with remote and office work. We will transition to shift patterns as the collections team grows. No commuting expenses will be reimbursed.
Diversity and Inclusion
We firmly uphold diversity, equality and inclusion. All employees are respected and supported without prejudice, and reasonable adjustments are available throughout the recruitment process.
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Collections & Financial Wellbeing Specialist employer: Kroo Bank Ltd
Contact Detail:
Kroo Bank Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & Financial Wellbeing Specialist
✨Tip Number 1
Get to know Kroo's mission and values inside out. When you understand what makes them tick, you can tailor your conversations to show how you fit into their vision of being a trusted and loved bank.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers via in-app chat, email, and phone, make sure you're comfortable discussing financial wellbeing and collections processes. Role-play with a friend or use mock interviews to sharpen your responses.
✨Tip Number 3
Be ready to showcase your experience with consumer credit products. Think of specific examples where you've successfully managed arrears or collections, and be prepared to discuss how you can bring that expertise to Kroo.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining us on this exciting journey at Kroo.
We think you need these skills to ace Collections & Financial Wellbeing Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the consumer credit industry shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers achieve their financial goals.
Tailor Your Experience: Make sure to highlight your relevant experience with arrears, collections, and vulnerability procedures. We’re keen on seeing how your background aligns with our mission at Kroo, so don’t hold back on showcasing your skills!
Be Authentic: We value integrity and honesty, so be yourself in your application. Share your unique story and what drives you. This is your chance to stand out, so let us know why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our journey at Kroo!
How to prepare for a job interview at Kroo Bank Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of consumer credit practices and FCA regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Show Your Passion
Kroo is all about helping customers take control of their financial future. Be ready to share why you're passionate about financial wellbeing and how you can contribute to their mission. A genuine enthusiasm can really set you apart!
✨Prepare for Scenarios
Think about potential scenarios you might face in the role, especially around arrears and collections. Prepare examples from your past experience where you've successfully handled similar situations. This will demonstrate your resourcefulness and problem-solving skills.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the team dynamics or the company's vision. This shows that you're not just interested in the job, but also in how you can fit into and contribute to Kroo's journey.