At a Glance
- Tasks: Answer calls, welcome visitors, and manage administrative tasks in a dynamic environment.
- Company: Join Kronospan, a global leader in wood-based panel manufacturing.
- Benefits: Attractive salary, full-time hours, and career growth opportunities.
- Other info: Fast-paced role with potential for personal and professional development.
- Why this job: Be the friendly face of a pioneering company and learn from industry leaders.
- Qualifications: Strong communication skills and basic MS Office knowledge required.
The predicted salary is between 28800 - 43200 £ per year.
General information
Location
Chirk
Reference
Position description
Job title
Receptionist
Contract type
Full-time
About us
Kronospan is the world-leading manufacturer of wood-based panels, using advanced technology that we have perfected over 125 years across more than 40 sites around the world.
As such, we have pioneered many of our industry\'s key advances and will continue to lead production development and innovation into the future.
Main duties and responsibilities
Kronospan has new opportunity for a Receptionist to join the team based in Chirk, North Wales. The successful candidates will join us on a full time basis and will receive a competitive salary.
Hours of Work
Week – 16.00 Monday to Friday with 1 hour for lunch
Week – 17.00 Monday to Friday with 1 hour for lunch
When covering holidays, will be required, with the extra hour paid at basic rate.
Key Responsibilities of the Receptionist -
- Answer all incoming calls, advise & direct to appropriate party, announcing nominated calls.
- Provide first welcome to visitors.
- Prepare for customer visits, ensuring correct PPE, e.g. hard hats, is available.
- Make tea & coffee for visitors & meetings. Set out buffets.
- Provide directions to contractors, drivers & visitors.
- Issue contractor vehicle permits.
- Undertake various administrative tasks e.g. posting invoices.
- Administration of Clocking in system
- Any other reasonable duties that you may be asked to perform.
- To meet or exceed any specific performance objectives agreed under the Kronospan performance appraisal process.
- Adherence to all Kronospan policies and procedures.
Requirements
Working knowledge of MS Office
Preferably Secondary/College education
The ability to work under pressure due to phone calls/visitors increased number at times.
Welcoming and strong communication skills
What we offer
- Attractive salary, full time employment
- Challenging work
- Career growth potential
- The opportunity to work with and learn from, industry leading people who are committed to excellence
Receptionist in Chirk employer: Kronospan
Kronospan is an exceptional employer, offering a dynamic work environment in Chirk, North Wales, where you can thrive as a Receptionist. With a commitment to employee growth and development, we provide competitive salaries and the chance to work alongside industry leaders dedicated to innovation and excellence. Join us to be part of a supportive team that values your contributions and fosters a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Chirk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kronospan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kronospan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Chirk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kronospan:Your cover letter is your chance to shine! Tell us why you want to work at Kronospan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kronospan!
How to prepare for a job interview at Kronospan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
