At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join Kronia®, a dynamic tech company focused on digital transformation.
- Benefits: Enjoy professional growth, mentorship, and a supportive team environment.
- Other info: Diverse team culture with opportunities for international projects and personal development.
- Why this job: Kickstart your IT career while making a real impact in a collaborative setting.
- Qualifications: 0-2 years in IT support; eagerness to learn and help others.
The predicted salary is between 29250 - 35750 £ per year.
Kronia® is looking for a
Tier 1 Service Desk Analyst to join a growing IT operations team responsible for delivering high-quality technical support across modern enterprise environments.
The ideal candidate will serve as the first point of contact for end users, providing technical assistance, resolving common hardware and software issues, and ensuring an excellent customer support experience.
This role is ideal for an early-career IT professional with a strong customer-service mindset, eagerness to learn, and interest in supporting enterprise technologies such as Google Workspace, Jamf, Intune, mac OS, and Windows environments.
You will work closely with Tier 2/Tier 3 support teams, systems administrators, and security teams to resolve incidents, escalad complex issues when appropriate, and contribute to efficient IT service delivery.
You’ll be doing
- Serve as the first point of contact for IT support requests via ticketing system, phone, email, or chat.
- Troubleshoot and resolve Tier 1 hardware, software, application, and account-related issues.
- Support users with common issues involving Google Workspace, including Gmail, Google Drive, Calendar, Docs, and Sheets.
- Assist with basic user account administration, password resets, group membership, and access requests.
- Configure and provision mac OS and Windows devices following established procedures.
- Assist with device enrollment and management using Jamf Pro and Microsoft Intune.
- Support onboarding activities, including hardware setup, software installation, and user account configuration.
- Assist with employee offboarding activities, including account deactivation and equipment collection.
- Escalate complex technical issues to Tier 2 or Tier 3 support teams when appropriate.
- Document incidents, resolutions, and troubleshooting steps within the service management platform.
- Maintain accurate asset and ticket records while following established IT support processes.
- Deliver outstanding customer service while meeting service level agreements (SLAs).
The skills you bring
- 0–2 years of experience in IT support, Help Desk, Service Desk, or a related technical support role.
- Basic knowledge of Google Workspace administration and end-user support.
- Familiarity with mac OS and Windows 10/11 operating systems.
- Exposure to endpoint management tools such as Jamf Pro and/or Microsoft Intune is a plus.
- Basic understanding of user account management, identity, and access concepts.
- Familiarity with networking fundamentals, VPN connectivity, and basic troubleshooting techniques.
- Experience using or willingness to learn ticketing platforms such as Zendesk or similar ITSM tools.
- Strong customer service orientation and excellent communication skills.
- Strong analytical and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Eagerness to learn new technologies and grow within an enterprise IT environment.
Nice to Have
- Google Workspace, Jamf, Microsoft, or Comp TIA certifications (or currently pursuing them).
- Exposure to Mobile Device Management (MDM) solutions.
- Basic scripting knowledge (Bash or Power Shell).
- Familiarity with ITIL or IT Service Management concepts.
- On-site office environment, 5 days per week.
- Work location will be split between two office locations based on business needs, with the schedule and assigned days to be defined in preparation for the week.
- Participation in on-call support rotations outside regular business hours may be required.
- Opportunity for professional growth through mentorship from Tier 2/Tier 3 engineers and hands-on experience with enterprise technologies.
- Additional Information
At Kronia ® , we believe in building more than just careers; we build experiences that empower people to grow, shine, and do meaningful work.
We offer a mix of growth opportunities, flexibility, cultural connection, and purpose because we know that when our people thrive, so do our solutions.
You’ll find
- A team that celebrates diversity, creativity, and shared success.
- Opportunities to grow professionally through real challenges, close mentorship, and exposure to international projects.
- A leadership style that is transparent, agile, and human, we care about your voice and your career journey.
- A high-retention environment, where people stay and grow with us.
- Our Mission
To drive digital transformation through tailored, high-impact technology solutions while building a global community where people feel seen, heard, and valued.
- We thrive by
- Excellence & Innovation: We don’t just deliver, we challenge, imagine, and build smarter.
- Collaboration & Trust: We work closely with each other and with our clients. We show up, we listen, and we co‑create.
- Long‑Term Relationships: With our client, team, or a partnership, we’re in it for the long run.
- Agility with Purpose: Our startup culture makes us agile, adaptable, and bold.
- Global Culture: We embrace diversity in everything we do.
- Beyond the Job Description
At Kronia ® , we know it’s rare for someone to meet 100% of the requirements listed in a job posting.
What truly matters to us is your mindset, your willingness to learn, and your drive to grow.
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Service Desk Analyst (London) employer: Kronia Technologies Inc.
Kronia® is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for early-career IT professionals. With a commitment to mentorship, exposure to cutting-edge technologies, and a diverse team that celebrates creativity and collaboration, employees are empowered to thrive in their roles while contributing to meaningful digital transformation. The London office environment fosters flexibility and connection, ensuring that every team member feels valued and engaged in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (London)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kronia Technologies Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kronia Technologies Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst (London)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kronia Technologies Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Kronia Technologies Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kronia Technologies Inc.!
How to prepare for a job interview at Kronia Technologies Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
