Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service engineer hours, invoices, and travel arrangements for seamless operations.
- Company: Join a leading company in the service industry with a focus on teamwork.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic work environment with chances to collaborate across departments.
- Why this job: Be a key player in ensuring customer satisfaction and efficient service delivery.
- Qualifications: Strong communication skills and proficiency in MS Office; SAP knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
What awaits you:
- Processing of field service engineer working hours within Krones business systems to allow prompt costing of service work.
- Analyse service engineer hours, 3rd party invoices and expenses to produce an accurate invoice to be issued to the customer.
- Management of all travel associated with the field service engineers including flights, ferries, hotels and car hire.
- Working in partnership with the service management team, maintain sales orders from creation to invoicing.
- In partnership with the finance department, actively work to reduce debtor days, and ensure that any invoice related issues are resolved.
- Close management of service department work in progress to ensure prompt billing of all outstanding accounts within company timescales.
- Support with timesheet approval for all Engineers.
- Liaise with customer contacts regarding the provision of purchase orders for service work.
- Logging of all incoming invoices related to field service work to the relevant business system.
- Creation of purchase orders to 3rd party suppliers for service work.
- Incoming call management to include allocation of calls to the correct department or service contact and accurate collation of caller details in case of call back required.
- Work closely with the customer service management team ensuring that all administrative and financial issues reported are promptly addressed.
- Communicate with all other functions that overlap with the service department and rely on each other to deliver customer service.
- Ability to build and maintain relationships with customers both externally and internally.
- Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message.
- Self-motivated to work efficiently and achieve objectives.
- Ability to work cross-functionally with other departments within the company.
- Good level of computer literacy and IT skills, and having used MS office (Outlook, Word, Excel), but also with the ability to learn new systems quickly. SAP systems an advantage.
Service Administrator employer: Krones AG
Contact Detail:
Krones AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills as a Service Administrator can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Whether it's face-to-face or over the phone, being clear and confident is key. Role-play with a friend or use online resources to sharpen your verbal and listening skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Administrator role. Highlight your experience with invoicing, managing travel, and working with finance teams to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background aligns with our needs. Don’t forget to mention your communication skills and ability to work cross-functionally!
Show Off Your IT Skills: Since we value good computer literacy, make sure to mention your proficiency in MS Office and any experience with SAP systems. If you’ve learned new systems quickly in the past, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Krones AG
✨Know Your Numbers
Since the role involves processing hours and invoices, brush up on your numerical skills. Be prepared to discuss how you would handle discrepancies in billing or analyse service engineer hours effectively.
✨Familiarise with Systems
Get to grips with Krones business systems and any relevant software like SAP. If you have experience with MS Office, especially Excel, be ready to share examples of how you've used these tools to streamline processes.
✨Communication is Key
This job requires liaising with various teams and customers. Think of examples where you've successfully communicated complex information clearly, whether in writing or verbally. Show that you can build relationships and resolve issues efficiently.
✨Demonstrate Self-Motivation
The role demands a self-motivated individual. Prepare to discuss times when you've taken initiative to achieve objectives or improve processes without being prompted. Highlight your ability to work independently while still collaborating with others.