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- Tasks: Manage service engineer hours, invoices, and travel arrangements for seamless operations.
- Company: Join a leading company in the service industry with a focus on teamwork.
- Benefits: Competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement and cross-department collaboration.
- Why this job: Be a key player in ensuring customer satisfaction and efficient service delivery.
- Qualifications: Strong communication skills and proficiency in MS Office; SAP experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
What awaits you:
- Processing of field service engineer working hours within Krones business systems to allow prompt costing of service work.
- Analyse service engineer hours, 3rd party invoices and expenses to produce an accurate invoice to be issued to the customer.
- Management of all travel associated with the field service engineers including flights, ferries, hotels and car hire.
- Working in partnership with the service management team, maintain sales orders from creation to invoicing.
- In partnership with the finance department, actively work to reduce debtor days, and ensure that any invoice related issues are resolved.
- Close management of service department work in progress to ensure prompt billing of all outstanding accounts within company timescales.
- Support with timesheet approval for all Engineers.
- Liaise with customer contacts regarding the provision of purchase orders for service work.
- Logging of all incoming invoices related to field service work to the relevant business system.
- Creation of purchase orders to 3rd party suppliers for service work.
- Incoming call management to include allocation of calls to the correct department or service contact and accurate collation of caller details in case of call back required.
- Work closely with the customer service management team ensuring that all administrative and financial issues reported are promptly addressed.
- Communicate with all other functions that overlap with the service department and rely on each other to deliver customer service.
- Ability to build and maintain relationships with customers both externally and internally.
- Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message.
- Self-motivated to work efficiently and achieve objectives.
- Ability to work cross-functionally with other departments within the company.
- Good level of computer literacy and IT skills, and having used MS office (Outlook, Word, Excel), but also with the ability to learn new systems quickly.
- SAP systems an advantage.
Service Administrator in Bolton employer: Krones AG
Contact Detail:
Krones AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Krones or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to service administration. Think about how your skills in managing invoices and liaising with customers can shine through. We want you to show off your communication skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to showcase your interest in the company right from the start.
We think you need these skills to ace Service Administrator in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience with processing invoices, managing travel, and working with service management teams. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with customers and colleagues in the past. We love seeing clear, concise writing that demonstrates your ability to convey messages well.
Be Detail-Oriented: This job involves a lot of detail, from managing invoices to tracking service hours. Make sure your application reflects your attention to detail. We appreciate candidates who can spot errors and ensure accuracy in their work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at Krones AG
✨Know Your Numbers
Since the role involves processing hours and invoices, brush up on your numerical skills. Be prepared to discuss how you would handle discrepancies in billing or analyse service engineer hours effectively.
✨Familiarise with Systems
Get to know Krones business systems and any relevant software like SAP. If you have experience with MS Office, especially Excel, be ready to share examples of how you've used these tools to streamline processes.
✨Communication is Key
This role requires liaising with various teams and customers. Think of examples where you've successfully communicated complex information clearly, whether in writing or verbally. Show that you can build relationships and resolve issues efficiently.
✨Demonstrate Self-Motivation
The job calls for a self-motivated individual. Prepare to discuss times when you've taken initiative to solve problems or improve processes without being prompted. Highlight your ability to work independently while still collaborating with others.