At a Glance
- Tasks: Support sales with technical solutions and manage customer enquiries and orders.
- Company: Join Krones, a leader in sustainable beverage technology.
- Benefits: Competitive salary, dynamic team environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on achieving more together.
- Why this job: Make a real impact in a forward-thinking company focused on innovation.
- Qualifications: 3+ years in a similar role with engineering or technical qualifications.
The predicted salary is between 30000 - 40000 £ per year.
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state‑of‑the‑art technology to our customers worldwide. With its headquarters in Westhoughton, Bolton, Krones UK is the hub for Krones activities in the United Kingdom and the Republic of Ireland. Our team of about 160 employees offers our customers a wide range of solutions spanning from sales and project management through to a variety of services.
What awaits you:
- Create and process both simple and complex enquiries, quotations and orders in the current Krones systems.
- Communicate technical solutions to customers and Krones AG specialists, clarify technical details and ensure an accurate offer to the customer, arranging meetings/calls where necessary.
- Clarify complex technical, commercial and schedule-related customer requirements in quotations and orders.
- Support the LCS team with technical clarification of new enquiries.
- Create and manage opportunities in our current CRM system.
- Convert quotations and order confirmations according to location, currency and sales policy.
- Proactively monitor the internal deadlines of the retrofit divisions for quotation processing and order clarification.
- Coordinate and track project milestones for LCS Sales, including quotation follow‑up.
- Ensure the OneNote filing system is kept up to date.
- Arrange shipments for UK and ROI orders using the preferred transport provider, based on the required service and shipping point.
- Monitor reports to ensure timely order processing, shipment and invoicing of LCS orders.
- Take ownership and manage allocated customer accounts.
- Cooperate closely with LCS Project Management and LCS Regional Sales Managers.
- Assist with resolution of customer complaints related to LCS Sales.
- Engage in regular customer site visits when required.
- Check and authorise LCS inbound invoices from Krones AG and 3rd party suppliers.
- Maintain Standard Operating Procedures for relevant LCS Sales tasks.
Requirements:
- At least three years’ experience in a same/similar industry with a proven track record.
- Engineering/Technical qualification, or equivalent experience is essential.
- Good level of computer literacy, having used MS office, but also with the ability to learn new systems quickly.
- Experience in SAP and CRM systems advantageous.
- Communication capability in written, verbal, face to face and good listening skills to ensure clarity of message.
- Self‑motivated to work efficiently and achieve objectives.
- Ability to work cross functionally with other departments within the company.
LCS Sales Support Engineer in Bolton employer: Krones AG
At Krones UK, located in the vibrant hub of Westhoughton, Bolton, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a commitment to sustainability and cutting-edge technology, we offer extensive growth opportunities, competitive benefits, and a supportive environment where your contributions truly make an impact. Join us to be part of a dedicated team that values your expertise and encourages professional development while working towards creating sustainable solutions for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land LCS Sales Support Engineer in Bolton
✨Tip Number 1
Network like a pro! Reach out to current employees at Krones on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Krones' latest projects and innovations. Show us that you're not just interested in the role, but also in how you can contribute to their vision of sustainable solutions.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and specialists, being able to clearly articulate technical solutions is key. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace LCS Sales Support Engineer in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the LCS Sales Support Engineer role. Highlight your technical qualifications and any relevant experience in the industry to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about innovative solutions in the beverage and food industry, and how your background aligns with our mission at Krones.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application demonstrates your ability to convey technical information clearly. We want to see examples of how you've successfully communicated with customers or team members in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Krones AG
✨Know Your Tech
Make sure you brush up on your technical knowledge related to the beverage and food industry. Be ready to discuss how you've handled complex enquiries or technical solutions in the past. This will show that you understand the role and can communicate effectively with both customers and specialists.
✨Master the Systems
Familiarise yourself with CRM systems and any relevant software like SAP. If you’ve used similar systems before, be prepared to share specific examples of how you navigated them. This will demonstrate your ability to learn quickly and adapt to Krones' processes.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Think of examples where you successfully clarified customer requirements or resolved complaints. This will highlight your listening skills and ability to convey technical information effectively.
✨Be Proactive and Organised
Prepare to discuss how you manage deadlines and track project milestones. Bring examples of how you’ve kept systems updated and ensured timely order processing in previous roles. This will reflect your self-motivation and organisational skills, which are crucial for success in this position.
