At a Glance
- Tasks: Provide expert IT support and solutions while mentoring junior team members.
- Company: Join Krome Technologies, a people-first tech consultancy with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, and a range of employee perks.
- Other info: Work in a modern office with great facilities and regular social events.
- Why this job: Make a real impact in a dynamic environment with exciting projects and growth opportunities.
- Qualifications: Experience in 3rd line support and strong communication skills are essential.
The predicted salary is between 40000 - 55000 £ per year.
Are you a highly skilled technical consultant with a wealth of experience across a multitude of technologies looking for an exciting new challenge within an MSP? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our clients range from high-street names to growing SMEs. Our core focus is assisting them with achieving their business goals through relevant and forward-thinking technology solutions. With passion, integrity and proven success, we work closely with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help them achieve their current and projected business needs. Our talented people drive us forward, and we believe in encouraging a strong company culture of Community, Confidence and Integrity.
The Role Due to continued and exciting growth within the business, a role has emerged for a Senior Third Line IT Support Engineer / Technical Consultant to join our highly skilled technical team. As a Senior Third Line IT Engineer, you will be working on a variety of projects as well as assisting other technical teams with any third line escalations that arise using good general experience across a range of subjects until resolution is reached. You will be liaising with clients and vendors to ensure a positive communication flow. It will also be your function to assist the junior team with mentoring on both technical and process matters. This is a Monday to Friday role 9:00am – 5:00pm based at Krome’s HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs). However, our Consultants also work on secondments, so availability to work in Chertsey but also to travel to London and other international client locations is required.
Requirements
- Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
- Experience as a client-facing SME proposing technical solutions
- Solid experience with and the ability to deploy & configure at least some of the following: Microsoft Product Set (Windows Server, Active Directory, SQL, Exchange, Azure, Entra-ID, M365, Autopilot, Intune etc)
- TCP/IP networking and troubleshooting
- Virtualisation (Ideally with Hyper-V and integration with Azure), SANs and other related technologies
- Backup Product Sets such as Veeam and Azure Backup
- Firewall technologies such as Palo Alto
- Leading migration projects
- Strong documentation skills eg. PCI Compliance, ISO27001 etc
- Great communication skills (in person and via telephone) - excellent written and spoken English is essential
- Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
- The successful candidate will be a punctual and thorough worker, with astute attention to detail
- Any IT qualifications will be an advantage but not essential
- This role will be based at our HQ in Chertsey (Surrey) so living in close proximity to the office will be a distinct advantage
- Valid UK driving licence is essential
The Package £40,000 - £55,000+ Basic (depending on experience)
Benefits
- 4% Employer Pension Contribution
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Electric Vehicle (EV) Salary Sacrifice Scheme
- Employee Assistance Programme
- Private Medical Insurance (applicable after 5 years’ service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am – 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available All-day
- Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Modern, Open Plan, Office Environment
- Regular Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points are available at our Chertsey Head Office
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Third Line IT Support Engineer / Technical Consultant employer: Krome Technologies Ltd
Krome Technologies is an exceptional employer that prioritises a people-first culture, fostering community, confidence, and integrity among its talented team. With a strong focus on employee growth through comprehensive learning and development programmes, flexible working arrangements, and a vibrant office environment in Chertsey, employees enjoy a rewarding work-life balance alongside competitive benefits such as private medical insurance and recognition awards. Join us to be part of a dynamic consultancy that values your contributions and supports your career aspirations while working with a diverse range of clients.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line IT Support Engineer / Technical Consultant
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your personality – you never know who might be looking for someone just like you!
✨Tip Number 2
Prepare for those interviews! Research Krome Technologies and their projects. Be ready to discuss how your skills can help them achieve their goals. Show them you're not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your communication skills! As a client-facing consultant, being personable is key. Role-play common interview questions with a friend to boost your confidence and ensure you can build rapport effortlessly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Krome family. Let's get you that dream job!
We think you need these skills to ace Third Line IT Support Engineer / Technical Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Third Line IT Support Engineer. Highlight your experience with Microsoft products, networking, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role at Krome Technologies and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Communication Skills:Since this role involves liaising with clients and vendors, make sure your written application reflects your excellent communication skills. Use clear, concise language and check for any typos or errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Krome Technologies!
How to prepare for a job interview at Krome Technologies Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft Product Set, TCP/IP networking, and virtualisation technologies. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Client-Facing Skills
Since this role involves liaising with clients, prepare examples of how you've successfully communicated technical solutions to non-technical stakeholders. Highlight any experiences where you built rapport or resolved conflicts, as this will demonstrate your ability to be a trusted advisor.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical challenges or client situations. Think through potential scenarios related to third line support and have structured responses ready. This will help you showcase your problem-solving skills and technical expertise.
✨Emphasise Your Mentoring Experience
As you'll be mentoring junior team members, be prepared to discuss your approach to mentoring and any relevant experiences. Share how you've helped others grow in their roles, as this will highlight your leadership qualities and commitment to team development.
