At a Glance
- Tasks: Provide expert IT support and mentor junior team members while tackling exciting tech challenges.
- Company: Join Krome Technologies, a people-first consultancy with a vibrant culture.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities to travel and work on diverse projects.
- Why this job: Make a real impact by helping clients achieve their business goals through innovative tech solutions.
- Qualifications: Experience in 3rd Line Technical Support and client-facing roles is essential.
The predicted salary is between 40000 - 50000 £ per year.
Are you a highly skilled technical consultant with a wealth of experience across a multitude of technologies looking for an exciting new challenge within an MSP?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our clients range from high-street names to growing SMEs. Our core focus is assisting them with achieving their business goals through relevant and forward-thinking technology solutions. With passion, integrity and proven success, we work closely with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help them achieve their current and projected business needs. Our talented people drive us forward, and we believe in encouraging a strong company culture of Community, Confidence and Integrity.
The Role
Due to continued and exciting growth within the business, a role has emerged for a Senior Third Line IT Support Engineer / Technical Consultant to join our highly skilled technical team. As a Senior Third Line IT Engineer, you will be working on a variety of projects as well as assisting other technical teams with any third line escalations that arise using good general experience across a range of subjects until resolution is reached. You will be liaising with clients and vendors to ensure a positive communication flow. It will also be your function to assist the junior team with mentoring on both technical and process matters. This is a Monday to Friday role 9:00am - 5:00pm based at Krome's HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity to work 3 days per week in the office and 2 days flexible working (depending on client/business needs). However, our Consultants also work on secondments, so availability to work in Chertsey but also to travel to London and other international client locations is required.
Requirements
- Good background in a generalist 3rd Line Technical Support Engineer / Consulting role
- Experience as a client-facing SME proposing technical solutions
- Solid experience with and the ability to deploy
Third Line IT Support Engineer / Technical Consultant in Surrey employer: Krome Technologies Ltd
Krome Technologies is an exceptional employer that prioritises a people-first culture, fostering an environment of Community, Confidence, and Integrity. With a commitment to employee growth, you will have the opportunity to mentor junior team members while working on diverse projects that challenge and enhance your technical skills. Located in Chertsey, Surrey, our flexible working arrangements and the chance to engage with clients across various sectors make this an exciting place to advance your career in IT consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Third Line IT Support Engineer / Technical Consultant in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and passion for technology, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios relevant to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Third Line IT Support Engineer / Technical Consultant in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Third Line IT Support Engineer. Highlight your relevant experience and skills that match the job description, especially your client-facing experience and technical expertise.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our company culture of Community, Confidence, and Integrity. Be genuine and let your personality come through.
Showcase Your Technical Skills:In your application, don’t just list your technical skills—show us how you've used them in real-world scenarios. Share specific examples of projects or challenges you've tackled, especially those that demonstrate your problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Krome Technologies Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around third line support and the technologies mentioned in the job description. Be ready to discuss specific projects you've worked on and how you solved complex issues. This will show that you're not just a techie but also a problem solver.
✨Showcase Your Client-Facing Skills
Since this role involves liaising with clients, prepare examples of how you've successfully communicated technical solutions to non-technical stakeholders. Think about times when you’ve had to explain complex concepts simply and effectively – this will highlight your ability to be a trusted advisor.
✨Demonstrate Mentorship Experience
As you'll be mentoring junior team members, come prepared with examples of how you've supported others in their development. Share specific instances where your guidance made a difference, showcasing your leadership skills and commitment to team growth.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when faced with a technical challenge or client issue. This will help you demonstrate your analytical skills and how you approach troubleshooting in real-world situations.
