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- Tasks: Join our dynamic team to troubleshoot and solve tech issues for clients.
- Company: Krome Technologies, a people-first tech consultancy with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible leave, and perks like free breakfast and gym discounts.
- Why this job: Kickstart your IT career in a fun environment with great growth opportunities.
- Qualifications: 1-2 years experience or recent graduate with a passion for tech.
- Other info: Work in a modern office with social events and a supportive team.
The predicted salary is between 21000 - 30000 £ per year.
Location: Chertsey, Surrey
Job Type: Full time
Contract Type: Permanent
Salary: £21,000 - £30,000 Basic (depending on experience) + £4k Shift Allowance
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team.
Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters.
The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.
Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.
This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required.
The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am.
Essential requirements:
- 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
- Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
- Some experience using a Ticketing system / working to SLA’s will be advantageous
- Great communication skills (in person and via telephone) - excellent written and spoken English is essential
- Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
- The successful candidate will be a punctual and thorough worker, with astute attention to detail
- Any IT qualifications will be an advantage but not essential
- Valid UK driving licence is essential
Shift patterns will vary between 8.00am – 8.00pm or 8.00pm – 8.00am Monday to Friday with 2 hours break.
Benefits
- 4% Employer Pension Contribution
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Private Medical Insurance (applicable after 5 years’ service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am – 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available All-day
- Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Modern, Open Plan, Office Environment
- Regular Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points are available at our Chertsey Head Office
Inclusion & Diversity
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, etc.
First Line Technical Support Engineer (Shift Patterns) in Surrey employer: Krome Technologies Ltd
Contact Detail:
Krome Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Technical Support Engineer (Shift Patterns) in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Krome Technologies' social media and website. Understanding their values will help you connect better during the chat.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with various hardware and software issues, brush up on common problems and solutions. This will show you're ready to jump in and tackle challenges head-on.
✨Tip Number 3
Be prepared to discuss your communication skills! As a First Line Support Engineer, you'll need to build rapport with clients and colleagues. Think of examples where you've successfully communicated technical info to non-techies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Krome Technologies.
We think you need these skills to ace First Line Technical Support Engineer (Shift Patterns) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Line Technical Support Engineer role. Highlight relevant experience, especially with MS Office Suite and any ticketing systems you've used. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT and your problem-solving skills. Let us know why you’re excited about joining our dynamic team at Krome Technologies.
Show Off Your Communication Skills: Since great communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional. We love seeing candidates who can express themselves well in writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our community at Krome!
How to prepare for a job interview at Krome Technologies Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of the MS Office Suite, Active Directory, and any ticketing systems. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and team members, practice explaining technical concepts in simple terms. This will demonstrate your ability to build rapport and communicate effectively.
✨Be Ready for Problem-Solving Scenarios
Prepare for potential troubleshooting questions by thinking through common issues you might face in a first-line support role. Having a few examples of how you've solved problems in the past can really impress the interviewers.
✨Understand the Shift Patterns
Familiarise yourself with the shift patterns and be prepared to discuss your availability. Showing that you understand the demands of the role and are flexible will highlight your commitment to the position.
