Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line technical support and troubleshoot hardware/software issues.
- Company: Join Krome Technologies, a dynamic tech consultancy focused on people and innovation.
- Benefits: Enjoy competitive salary, flexible leave, private medical insurance, and fun social events.
- Other info: Work in a modern office with perks like free breakfast and a pool table.
- Why this job: Kickstart your IT career in a supportive team with great growth opportunities.
- Qualifications: 1-2 years experience or recent graduate with a passion for technology.
The predicted salary is between 24000 - 30000 £ per year.
Location: Chertsey, Surrey
Contract Type: Permanent
Salary: £24,000 – £30,000 Basic (depending on experience) + £4k Shift Allowance
Job Type: Full time, Shift patterns will vary between 8.00am–8.00pm or 8.00pm–8.00am Monday to Friday with 2 hours break.
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am–8.00pm or 8.00pm–8.00am.
Essential Requirements
- 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT
- Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc
- Some experience using a Ticketing system / working to SLA’s will be advantageous
- Great communication skills (in person and via telephone) – excellent written and spoken English is essential
- Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
- The successful candidate will be a punctual and thorough worker, with astute attention to detail
- Any IT qualifications will be an advantage but not essential
- Valid UK driving licence is essential
Benefits
- 4% Employer Pension Contribution
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Electric Vehicle (EV) Salary Sacrifice Scheme
- Private Medical Insurance (applicable after 5 years’ service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am – 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available
- All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Modern, Open Plan, Office Environment
- Regular Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points are available at our Chertsey Head Office
First Line Technical Support Engineer – 24/7 Shift & Growth in Surrey employer: Krome Technologies Ltd
Contact Detail:
Krome Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Technical Support Engineer – 24/7 Shift & Growth in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Krome Technologies on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. We should be ready to demonstrate our problem-solving skills and how we handle tricky situations. Practice makes perfect!
✨Tip Number 3
Show off our communication skills! During the interview, let’s make sure we articulate our thoughts clearly and confidently. Remember, they’re looking for someone who can build rapport with both clients and the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the Krome family.
We think you need these skills to ace First Line Technical Support Engineer – 24/7 Shift & Growth in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Line Technical Support Engineer role. Highlight relevant experience, especially with MS Office Suite and any ticketing systems you've used. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for tech support and your ability to solve problems. Let us know why you’re excited about joining our dynamic team at Krome Technologies.
Show Off Your Communication Skills: Since great communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Krome Technologies Ltd
✨Know Your Tech Basics
Brush up on your knowledge of the MS Office Suite, Active Directory, and any ticketing systems you’ve used. Being able to discuss these tools confidently will show that you're ready to hit the ground running in a technical support role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and team members, practice explaining technical concepts in simple terms. You might even want to role-play common support scenarios with a friend to get comfortable with your delivery.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of past experiences where you successfully troubleshot an issue or resolved a customer’s problem. Highlight your thought process and how you approached the challenge, as this will showcase your ability to think on your feet.
✨Be Ready for Shift Work Questions
Since the role involves 24/7 shifts, be prepared to discuss your availability and how you handle working different hours. Showing that you’re flexible and can adapt to a changing schedule will make you a more attractive candidate.