At a Glance
- Tasks: Join our 24x7 support team, troubleshooting and resolving IT issues.
- Company: Krome Technologies, a people-first tech consultancy with a dynamic culture.
- Benefits: Competitive salary, shift allowance, flexible leave, and career development opportunities.
- Other info: Enjoy a modern office, social events, and a strong community spirit.
- Why this job: Boost your career in a supportive environment while working with cutting-edge technology.
- Qualifications: 2+ years in IT support, knowledge of Microsoft stack, and great communication skills.
The predicted salary is between 24000 - 32000 £ per year.
Location: Chertsey, Surrey
Job Type: Full time
Contract Type: Permanent
Salary: c£30,000 - £40,000 Basic (depending on experience) + £4k Shift Allowance
Are you an experienced Second Line Support Engineer looking to boost your career working in an advanced technical team that pride themselves on delivering high-quality service levels?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
An excellent opportunity has emerged for a Second Line IT Support Engineer to join our 24x7 technical support team.
The successful candidate will have an existing track record working within a similar role and knowledge of the Microsoft software stack, Windows Server 2016+, Hyper-V, VMware & Microsoft RDS. A good understanding of networking including troubleshooting would also be highly advantageous.
There will also be a large drive for professional qualifications in arenas such as Microsoft, Cisco, VMware or Palo Alto Networks.
The role is based at Krome's HQ in Chertsey. On rare occasions, you may be required to travel to London and other client locations.
The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am (with 2 hours break).
Responsibilities
- Troubleshooting hardware or software problems escalated from 1st line
- Investigating security alerts
- Working with internal teams to manage IT infrastructure and keep it up to date
- Maintaining knowledge base and contributing to process/Technical documentation
- Following SLAs and tracking ticket resolution metrics
Requirements
- At least two years of experience in a similar role
- Experience of some or all of the following;
- Microsoft Windows Desktop / Server Operating Systems, MS Office Suite & M365, Exchange, Teams Telephony, Active Directory, Firewalls (Palo Alto), Darktrace, VMware vSphere, Hyper-V, SAN, Citrix, SQL Server, Aruba/Extreme Wireless, PRTG network monitoring
- Virtualisation practices from a build, install, configure level through to standard support
- A good grasp of TCP/IP networking
- The ability to install and decommission a range of hardware Including laptops, printers, PC's, monitors, servers and network equipment
- Great communication skills (in person and via telephone), excellent written and spoken English is essential
- Personable, with the ability to build rapport with team of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
- Must be capable of learning a new customer network rapidly. Training and time will be given to absorb such material, but the ability to learn and adapt quickly is a must
- The successful candidate will be a punctual and thorough worker, with astute attention to detail
- Strong academic background - a Bachelor's degree or related IT qualifications would be highly desirable but not essential
- A full UK Driving License is desirable
All technical staff are given a thorough aptitude and technical test during interviews, so please be aware that this is part of Krome's common employment practice.
Benefits
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Electric Vehicle (EV) Salary Sacrifice Scheme
- Private Medical Insurance (applicable after 5 years' service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am - 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available All-day
- Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Modern, Open Plan, Office Environment
- Regular Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points are available at our Chertsey Head Office
Inclusion & Diversity
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.
You may have experience in the following: 2nd Line Support Engineer, Second Line Support Analyst, IT Support Engineer, Service Desk Engineer, Technical Support Engineer, Infrastructure Support Engineer, IT Support Technician, Helpdesk Engineer, Desktop Support Engineer, Systems Support Engineer, NOC Engineer, etc
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Second Line Technical Support Engineer (Shift Patterns) in Chertsey employer: Krome Technologies Ltd
Krome Technologies Ltd is an excellent employer for those looking to kickstart their career in IT support. With a dynamic 24/7 Helpdesk environment in Chertsey, employees benefit from comprehensive training, opportunities for client site travel, and a strong emphasis on teamwork and customer service. The company fosters a supportive work culture that encourages professional growth and development, making it an ideal place for both recent graduates and experienced professionals alike.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Technical Support Engineer (Shift Patterns) in Chertsey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Krome Technologies Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Krome Technologies Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Krome Technologies Ltd!
✨Direct Apply to Krome Technologies Ltd
Let's not forget to apply directly through the Krome Technologies Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Technical Support Engineer (Shift Patterns) in Chertsey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Krome Technologies Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Krome Technologies Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Krome Technologies Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
