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For Companies At a Glance
- Tasks: Support clients by ensuring they receive top-notch service and solutions.
- Company: Krome Technologies is a vibrant tech consultancy focused on people and innovation.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Join a culture that values positivity and client success while making an impact.
- Qualifications: Looking for self-motivated individuals with a passion for client service.
- Other info: Be part of a dynamic team in a fast-paced industry.
The predicted salary is between 28800 - 48000 £ per year.
- Contract
Permanent
- Location
Chertsey, Surrey
Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
Our Client Success Teams will ensure the overall success of a client’s relationship with Krome. Operating as small groups, the teams will closely manage a portfolio of key clients, and since these are results not revenue focused teams, they will be prioritising getting the right outcome for clients through gaining an in-depth understanding of their IT requirements and needs.
Each team will consist of Client Success Managers, Client Success Executives and Client Success Administrators, and our aim is for the teams to have a fun, close-knit mentality, ensuring a high standard of professional service and client care.
The Client Success Manager will maintain a portfolio of existing clients, putting the client’s needs first and developing relationships with stakeholders within each client. As the day-to-day face of Krome in those relationships, you will be the interface for the clients to get answers, providing them with access to our various teams to help meet their business needs.
Responsibilities
- Managing a portfolio of clients and strengthening stakeholder relationships
- Overseeing and successfully delivering on IT projects and closely partnering with clients to understand their new IT requirements
- Providing regular reporting in the form of service reviews to ensure clients are achieving what they need
- Conducting face to face reviews (quarterly, bi-annually or annually depending on the client size)
- Ensuring our CRM system is kept up to date; detailing current / future projects and recording service review actions and outcomes
- Developing an understanding of Krome’s services and offerings to advise clients in a knowledgeable and consultative manner
- Working closely with our Pre-Sales and Technical teams to organise meetings when their expertise is required by clients
- Mentoring / Supporting more junior team members to ensure the success of your team
Requirements
- A minimum of 4 years’ experience in a similar role; Client Success, Account Management, Sales, Consulting etc
- Previous experience within the IT industry is essential
- A collaborative nature with engaging communication and client facing presentation skills – excellent written and spoken English essential
- Client focused with the willingness to take ownership and responsibility to meet client needs
- Highly personable with great team player skills – the ability to interact fairly and respectfully with internal and external teams, clients, and stakeholders at all levels
- Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome
- A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile environment
- The ability to create comprehensive reports in a timely manner
- Solid experience of MS Office applications – Outlook / Word / Excel / Teams skills
- MS Dynamics / CRM experience highly beneficial
- Degree level education or equivalent professional experience required
This is a Monday to Friday role 9:00am – 5:00pm based at Krome’s HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity for flexible working.
The Package
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Private Medical Insurance (applicable after 5 years’ service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am – 9am Mon to Fri)
- Complimentary Tea/Coffee and Fresh Fruit Available All-day
- Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Break Out Room with Pool Table
- Regular Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points are available at our Chertsey Head Office
Inclusion & Diversity
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status.
Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy https://www.krome.co.uk/privacy/
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Client Success Manager employer: Krome Technologies Ltd
Contact Detail:
Krome Technologies Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Research Krome Technologies thoroughly. Understand their services, values, and the industries they serve. This knowledge will help you tailor your conversations and demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with current or former employees of Krome Technologies on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations for the Client Success Manager role.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to deliver high-quality service and manage client relationships. Be ready to discuss how you've successfully resolved client issues or improved their satisfaction.
✨Tip Number 4
Demonstrate your positive and self-motivated attitude during any interactions with us. Show enthusiasm for the role and the impact you can make on client success, as this aligns with the qualities we value at Krome Technologies.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Krome Technologies is looking for in a Client Success Manager. Highlight the key responsibilities and required skills.
Tailor Your CV: Customise your CV to reflect your experience in client management and service delivery. Use specific examples that demonstrate your ability to provide high-quality service and build strong client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and motivation for the role. Explain why you are passionate about client success and how your skills align with Krome Technologies' values.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Krome Technologies Ltd
✨Show Your People Skills
As a Client Success Manager, your ability to connect with clients is crucial. Be prepared to share examples of how you've built strong relationships in previous roles and how you handle difficult conversations.
✨Demonstrate Your Problem-Solving Abilities
Clients often come to you with challenges. Highlight specific instances where you've successfully resolved issues or improved client satisfaction. This will showcase your proactive approach and dedication to service.
✨Research Krome Technologies
Familiarise yourself with Krome Technologies' services and values. Understanding their portfolio will allow you to tailor your responses and demonstrate your genuine interest in the company during the interview.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's culture, client success strategies, and team dynamics. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
