At a Glance
- Tasks: Join our dynamic team to troubleshoot and solve tech issues for clients.
- Company: Krome Technologies, a people-first tech consultancy with a vibrant culture.
- Benefits: Enjoy flexible leave, private medical insurance, and fun social events.
- Other info: Work in a modern office with perks like free breakfast and after-work drinks.
- Why this job: Kickstart your IT career in a supportive environment with real growth opportunities.
- Qualifications: 1-2 years of experience or recent graduates with a passion for tech.
Location: Chertsey, Surrey
Salary: £25,000 – £30,000 Basic (depending on experience) + £4k Shift Allowance
Hours: Full time – 24x7 shift pattern (4 days/nights on, 4 days off)
Contract: Permanent
Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that prides itself on delivering high-quality service levels?
The Company
Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity and proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity.
The Role
Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters.
The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.
This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am – 8.00pm or 8.00pm – 8.00am (with 2 hours' break).
Essential Requirements
- 1 to 2 years of professional experience in a similar role OR a recent College/University graduate looking for a great first step on the career ladder within IT
- Experience with, or an understanding of, the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc.
- Some experience using a Ticketing system/working to SLAs will be advantageous
- Great communication skills (in person and via telephone) – excellent written and spoken English is essential
- Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
- The successful candidate will be a punctual and thorough worker, with astute attention to detail
- Any IT qualifications will be an advantage but not essential
- Valid UK driving licence is essential
Benefits
- Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
- Employee Assistance Programme
- Electric Vehicle (EV) Salary Sacrifice Scheme
- Private Medical Insurance (applicable after 5 years' service)
- Learning and Development Programme, aimed to support Career Progression
- Monthly Employee Recognition Awards (Extra Days' Holiday or Amazon Voucher Rewards)
- Long Service Recognition Awards for 5, 10, 15 years+
- Complimentary Breakfast Available (8am – 9am, Monday – Friday)
- Complimentary Tea/Coffee and Fresh Fruit Available All Day
- Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
- Discounted Corporate Gym Membership
- Cycle to Work Scheme
- Shower Facilities
- Free Private Car Park
- Staff Breakout Room with Pool Table
- Modern, Open Plan Office Environment
- Regular Company-Funded Social Events
- Company-Funded (Voluntary) Participation in our Charity Events
- Electric Vehicle Charging Points at our Chertsey Head Office
Inclusion & Diversity
Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.
Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
You may have experience in the following: 1st Line Support Engineer, First Line Support Analyst, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Helpdesk Support Engineer, IT Support Engineer, Desktop Support Technician, Technical Support Analyst, Junior IT Support Engineer, IT Graduate, etc.
First Line Technical Support Engineer (Shift Patterns) in Chertsey employer: Krome Technologies Ltd
Krome Technologies Ltd is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Chertsey. With competitive compensation including uncapped commission and flexible working options post-probation, employees are empowered to thrive both professionally and personally. The company prioritises employee growth, providing ample opportunities for career advancement in a dynamic IT services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Technical Support Engineer (Shift Patterns) in Chertsey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Krome Technologies Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Krome Technologies Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Line Technical Support Engineer (Shift Patterns) in Chertsey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Krome Technologies Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Krome Technologies Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Krome Technologies Ltd!
How to prepare for a job interview at Krome Technologies Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
