Deployment Engineer Apprentice in Chertsey

A role has emerged for an enthusiastic individual looking for an entry into or an opportunity to develop their career in the IT sector. The person will enter this energetic and friendly team as a Deployment Engineer, with a chance to be involved in all areas of the business, building an understanding of how a successful IT Consultancy works.

Responsibilities

• Interpret and prioritise internal or external customer requirements in line with the organisation's policy.
• Apply appropriate tools and techniques to undertake fault finding and rectification.
• Apply Continuous Professional Development to support necessary business output and technical developments.
• Operate safely and securely across platforms and responsibilities, maintaining the security of personal data of internal and external stakeholders.
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.
• Manage and prioritise the allocated workload effectively, making best use of time and resources.
• Complete documentation relevant to the task and escalate where appropriate.
• Install or undertake basic software upgrades, either physically or remotely.
• Establish and diagnose the extent of the IT support task in line with the organisation's policies and Service Level Agreements.
• Provide remote and in‑person support to resolve customer requirements.
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task.
• Identify and scope the best solution informed by the system data associated with the task.
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non‑routine problems in line with procedures.
• Use basic scripting to execute relevant tasks, e.g., PowerShell or Linux.
• Carry out routine maintenance across systems such as IT and Communications, ensuring organisational compliance at all times.
• Apply necessary security measures in line with access and/or encryption requirements.
• Use a range of cabling or connectors equipment in line with technical requirements, physically or remotely.
• Test and evaluate network environments.
• Monitor performance and usage of a network.
• Deploy applications on a network.
• Set up storage and data access for staff.
• Apply necessary security measures to a network based on access requirements.
• Carry out routine maintenance across network systems, ensuring organisational compliance.
• Monitor network‑related workloads including DNS and firewalls.
• Establish digital communication or telecommunications systems through cabling and connecting equipment.
• Identify a range of tools or diagnostic equipment, e.g., hardware or software components, to resolve communications or telecommunications requirements.
• Undertake basic telecommunications activities in response to an allocated task, designated responsibilities, instructions or customer's requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy.

Requirements

• Full UK driving licence essential – manual not automatic.
• Local Surrey postcode ideal, as the role will be based at the warehouse in Addlestone.
• Travel to client sites, other Krome sites, and occasional weekend work required.

Qualifications

• GCSE Maths and English (grade 4/C).
• Share any additional relevant qualifications or industry experience; the apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills.
• IT skills.
• Attention to detail.
• Organisation skills.
• Customer care skills.
• Problem solving skills.
• Number skills.
• Analytical skills.
• Logical thinking.
• Team working.
• Initiative.
• Interest/understanding in IT.

About Krome Technologies

Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.