AI Learning & Enablement Manager

Core outcome: Deliver AI learning, adoption, and enablement activities that help employees build practical capability, apply learning in their day‑to‑day work, and successfully adopt approved AI tools and workflows.

Role Purpose: The AI Learning Manager is responsible for the operational delivery and execution of AI learning and enablement activities across Kroll. Working under the direction of the AI Learning and Enablement Lead, this role supports the rollout of learning pathways, workshops, office hours, champion activities, communications, and adoption programmes that help employees confidently and responsibly apply AI in their work. The role focuses on execution, facilitation, learner support, stakeholder engagement, and adoption reinforcement. It ensures that AI learning moves beyond content consumption and becomes embedded into workflows, habits, and day‑to‑day ways of working.

Core Responsibilities:

• Learning deployment and delivery: Coordinate and deliver AI learning activities across service lines and corporate functions, including launches, cohorts, workshops, office hours, reinforcement activity, and learning communications.
• Training facilitation and learner support: Facilitate practical sessions and provide day‑to‑day learner support so employees can apply approved AI tools and workflows confidently and responsibly.
• Champion and community support: Work with AI Champions to run office hours, prompt challenges, showcases, and use case discovery activities, while capturing feedback, questions, and adoption barriers.
• Service line engagement: Partner with service line leaders, managers, and local stakeholders to keep learning relevant to business needs, reinforce expectations, and support local adoption plans.
• Learning operations: Maintain learning resources, session logistics, programme materials, and documentation to ensure delivery runs smoothly and learners can access what they need.
• Measurement and improvement: Track participation, completion, feedback, and adoption indicators; use the data to improve delivery, strengthen the learner experience, and inform future learning priorities.

Required Experience and Capabilities:

• Experience in learning and development, learning operations, programme delivery, talent development, onboarding, or workforce enablement.
• ChatGPT experience.
• Experience coordinating and delivering learning programmes within a global or matrixed organisation.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience supporting learning events, workshops, office hours, or capability‑building programmes.
• Strong programme coordination, organisation, and project management skills.
• Ability to manage multiple priorities and stakeholders simultaneously.
• Strong learner‑focus and commitment to delivering a high‑quality participant experience.
• Ability to work through ambiguity while maintaining structure and execution discipline.
• Comfort working with learning data, reporting, feedback, and programme metrics.
• Strong collaboration skills and ability to build effective working relationships across business and support functions.

Preferred Experience:

• Experience supporting technology, digital, transformation, or AI‑related learning programmes.
• Experience facilitating virtual and in‑person learning experiences.
• Experience working with learning management systems and digital learning platforms.
• Experience supporting communities of practice, champion networks, or peer learning programmes.
• Experience working in professional services, consulting, financial services, or other knowledge‑based organisations.
• Experience supporting change management, adoption, or organisational transformation initiatives.
• Experience creating learner communications, job aids, facilitation materials, or learning resources.

AI Learning and Enablement Lead Level: Director L5

Function: Learning and Talent Development / People Function

Reports to: Head of Learning and Development

Matrix / line management: Learning Managers supporting AI deployment and delivery

Location: Contract London

Core outcome: Build practical, responsible AI capability across the firm and help colleagues apply approved AI tools in ways that improve quality, consistency, and productivity.

Role Purpose: The AI Learning and Enablement Lead is responsible for building the learning and adoption system that helps Kroll colleagues use approved AI tools safely, confidently and effectively in the flow of work. The role translates enterprise AI strategy, approved tools, responsible use expectations, business priorities and service‑line needs into practical learning pathways, deployment playbooks, role‑based resources, champion, citizen development, builder enablement, manager toolkits and adoption measurement. This is not a traditional training role with AI added on. It is an enterprise enablement and behaviour‑change role, with a clear focus on real workflows, measurable impact and responsible use.

Key Responsibilities:

• Develop and maintain a practical AI learning and enablement roadmap aligned to Kroll’s enterprise AI strategy, approved tools, governance expectations and service‑line priorities.
• Own the AI learning deployment model across onboarding, activation, role‑based application, workflow integration, champion, citizen development, builder enablement, manager support, adoption reinforcement and impact measurement.
• Design, build and deliver AI learning pathways covering AI literacy, responsible use, prompt practices, role‑based use cases, workflow application, advanced features and practical adoption for priority teams.
• Embed AI learning into Kroll University, Oracle Learning, onboarding journeys, learning taxonomy, content governance, learning communications and reporting.
• Develop and maintain AI Deployment Playbooks.
• Create practical learning assets including prompt packs, first‑five‑prompts resources, role‑based workflow guides, use case exercises, manager toolkits, leader briefing materials, champion, citizen development, builder enablement resources, responsible AI guidance and adoption communications.
• Translate technical AI concepts into clear, usable guidance for non‑technical audiences, including job aids, live sessions, digital resources, leader talking points and learner communications.
• Partner with IT, Data/AI, Risk, Legal, Compliance, Privacy, HR, Communications and business leaders to ensure learning content reflects approved tools, safe‑use guidance, data protection expectations, escalation routes and governance requirements.
• Support tool adoption for approved enterprise AI tools, including ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot and future approved platforms where learning support is required.
• Design structured enablement for new AI license users, including launch communications, feature awareness, onboarding, responsible use reinforcement, prompt practice, use case discovery and impact survey loops.
• Support the AI champion citizen development, builder and practitioner ecosystem by designing champion, citizen development, builder onboarding, learning toolkits, use case discovery templates, prompt challenge materials, barrier reporting templates and outcome reporting guidance.
• Work with the Community Manager, AI Champions, Citizen Developers, Builders Business Engagement Lead, Learning Managers and Change/Communications partners to support peer learning, use case sharing, prompt libraries, showcases and adoption campaigns.
• Support managers and leaders with practical enablement resources that help them set expectations, model responsible AI use, review AI‑assisted outputs and embed AI into team workflows.
• Use data and feedback to measure learning reach, confidence, adoption, active use, quality of use, business impact, time saved, workflow improvement and content effectiveness.
• Monitor external AI learning trends, market practice and vendor resources, bringing practical recommendations back into LTD without chasing novelty for its own sake.
• Maintain AI learning content governance, including version control, review cadence, refresh cycles, retirement of outdated guidance, taxonomy tagging and alignment with approved tools and policies.

Required Experience and Capabilities:

• Strong experience in learning and development, workforce enablement, digital adoption or technology‑enabled change.
• Proven ability to manage complex programmes that design and deliver scalable learning in a global, matrixed organisation.
• Hands‑on familiarity with generative AI tools and the ability to explain AI concepts, opportunities, limitations and risks in clear business language.
• Sound judgement on responsible AI, confidentiality, data protection, human review and the limits of AI‑generated outputs.
• Experience translating strategy, governance and technology change into practical learner journeys, toolkits, communications and adoption support.
• Strong stakeholder management skills, with confidence partnering across technical, risk, legal, HR, communications and business audiences.
• Experience creating learning pathways, digital resources, live learning sessions, job aids, communications and adoption materials for varied learner groups.
• Strong programme discipline, including planning, prioritisation, dependency management, vendor coordination, risk management and continuous improvement.
• Comfort using data, dashboards and feedback to evaluate learning effectiveness, adoption and behaviour change.
• Ability to create clear, high‑quality content quickly and maintain it through a structured review and refresh cycle.
• Ability to work through ambiguity while creating structure, delivery rhythm and stakeholder alignment.

Preferred Experience:

• Experience in professional services, financial advisory, risk advisory, consulting or another high‑trust client‑service environment.
• Experience with ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, enterprise AI tools, learning experience platforms or Oracle Learning.
• Experience building communities of practice, champion, citizen development, builder networks, peer enablement models or adoption campaigns.
• Experience designing cohort‑based learning, promptathons, office hours, showcases, workflow labs or applied learning sprints.
• Formal training, certification or experience in Business Transformation, Program management, change management, instructional design, digital learning.
• Experience working with AI governance, citizen development, responsible technology adoption or regulated learning content.
• Experience partnering with business SMEs to turn real workflows into learning experiences, prompt libraries and use case examples.