At a Glance
- Tasks: Lead the Clean Team to ensure a safe and welcoming environment for customers.
- Company: Join a company that values respect, integrity, and teamwork.
- Benefits: Enjoy healthcare coverage, flexible scheduling, and tuition reimbursement up to £21,000.
- Other info: Great training programs and career growth opportunities await you!
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Retail or sanitation experience preferred; strong communication and flexibility are key.
The predicted salary is between 25000 - 30000 £ per year.
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Monitor all established quality assurance standards. Encourage associates to deliver excellent customer service. Direct and supervise all functions, duties and activities for the Clean Team. Responsible for the execution of best practices, goals and established standards for the Clean Team. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
- Promote trust and respect among associates
- Communicate company, department, and job specific information to associates
- Create an environment that enables customers to feel welcome, important and appreciated
- Display a positive attitude
- Gain and maintain knowledge of cleaning supplies and equipment required for maintaining store sanitation and food safety standards
- Monitor and control supply expenses for the Clean Team and overall store sanitation needs
- Maintain an awareness of inventory and orderliness conditions in Cleaning Center; note any discrepancies in inventory
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Resolve customer inquiries in a timely, effective and professional manner
- Manage the scheduling of Clean Team associates to provide adequate department coverage
- Understand the store's layout and have the ability to locate products and conduct price checks for cashiers
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures, identify unsafe conditions, and notify store management
- Notify management of customer or employee accidents
- Report all safety and illegal activity, including robbery, theft or fraud
- Collaborate with team members to encourage teamwork and align the goals of the organization
- Ensure that the Clean Team associates are current and compliant with company training standards
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Adhere to all local, state and federal laws, and company guidelines
Minimum Qualifications
- Ability to handle stressful situations
- Flexibility
- Knowledge of basic math
- Effective communication skills
Desired Qualifications
- Any retail experience
- Any sanitation/janitorial experience
- Second language (speaking, reading and/or writing)
Benefits
- Wide range of healthcare coverage, including medical, dental, vision and prescription
- Flexible scheduling with paid time off, holiday and sick pay based on eligibility and length of service
- Employee Assistance Program and financial tools and coaching
- Associate discounts on purchases
- Tuition reimbursement up to $21,000
- Extensive training programs and career pathways
SANITATION/LEAD PERSON employer: Kroger
Contact Detail:
Kroger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SANITATION/LEAD PERSON
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing a team and interacting with customers, being clear and confident is key. Try role-playing common scenarios with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've motivated a team or resolved conflicts in the past. This will demonstrate that you can handle the responsibilities of a Lead Person effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace SANITATION/LEAD PERSON
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in providing exceptional customer service. We want to see how you've created positive experiences for customers in the past!
Demonstrate Your Leadership Qualities: As a Lead Person, you'll be supervising the Clean Team. Use your application to showcase any leadership roles you've had before, and how you’ve motivated others to achieve their best.
Be Detail-Oriented: Since this role involves maintaining cleanliness and safety standards, it’s important to show us that you pay attention to detail. Mention any relevant experience with sanitation or inventory management in your application.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Kroger
✨Know Your Stuff
Familiarise yourself with the cleaning supplies and equipment mentioned in the job description. Being able to discuss how you would maintain sanitation and food safety standards will show that you're serious about the role.
✨Showcase Your Leadership Skills
Since this position involves supervising the Clean Team, be ready to share examples of how you've successfully led a team in the past. Highlight your ability to promote trust and respect among associates.
✨Customer Service is Key
Prepare to discuss how you would create an outstanding customer experience. Think of specific instances where you resolved customer inquiries effectively and professionally, as this will demonstrate your commitment to exceptional service.
✨Safety First!
Understand the importance of safety procedures in the workplace. Be prepared to talk about how you would reinforce safety programs and handle any unsafe conditions, showing that you prioritise the well-being of both customers and staff.