At a Glance
- Tasks: Deliver exceptional customer service and prepare delicious bakery and deli items.
- Company: Join a vibrant team in a leading grocery store with a focus on community.
- Benefits: Enjoy flexible scheduling, healthcare coverage, and up to $21,000 in tuition reimbursement.
- Other info: Great opportunities for training and career advancement await you!
- Why this job: Be part of a fun environment where you can grow your skills and career.
- Qualifications: Customer service skills and a passion for food are essential.
The predicted salary is between 20000 - 25000 £ per year.
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Essential Job Functions
- Prepare items per customer requests using proper bakery equipment.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of bakery and/or deli specials.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Recommend deli or bakery items to customers to ensure they get the products they want and need.
- Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods according to the food temperature logs and follow cooking instructions.
- Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
- Adequately prepare, package, label and inventory ingredients in merchandise.
- Check product quality to ensure freshness.
- Review 'sell by' dates and take appropriate action.
- Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
- Label, stock and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Understand the store's layout and be able to locate products when requested by customer.
- Stay current with present, future, seasonal and special ads.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Ability to work cooperatively in a high-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, non-confrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications
- Customer Service skills
- Effective communication skills
- Knowledge of basic math
- Ability to obtain current food handlers permit once employed
Desired Previous Job Experience
- Customer Service skills
- Bakery or Deli experience is helpful
- Retail experience
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
- Health care benefits.
- Paid time off such as vacation, sick leave, and parental leave.
- Mental and emotional support resources through our Employee Assistance Program.
- Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements.
- Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements.
- Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance.
- Associate discount.
- Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements.
- Robust internal training and development resources to grow your career.
Bakery/Deli Clerk in Newcastle Emlyn employer: Kroger
Join a company that prioritises exceptional customer service and fosters a welcoming environment for both customers and employees. With flexible scheduling, comprehensive healthcare benefits, and extensive opportunities for professional growth through industry-leading training programs, we are committed to supporting our associates in their career journeys. Our core values of respect, honesty, and inclusion create a vibrant workplace culture where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Bakery/Deli Clerk in Newcastle Emlyn
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating an outstanding customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if the company is the right fit for you. Ask about their training programs or how they support employee growth – it’s a win-win!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates. Let’s get you that Bakery/Deli Clerk position!
We think you need these skills to ace Bakery/Deli Clerk in Newcastle Emlyn
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've created outstanding experiences for customers in the past, so share specific examples that demonstrate your ability to connect with people and provide exceptional service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Bakery/Deli Clerk role. Use bullet points if it helps to organise your thoughts!
Embrace Our Core Values:Make sure to weave our core values—respect, honesty, integrity, diversity, inclusion, and safety—into your application. Show us how you embody these values in your work and interactions with others, as they are super important to us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and submit your info!
How to prepare for a job interview at Kroger
✨Know Your Products
Before the interview, make sure you’re familiar with the bakery and deli items offered. Research common products, specials, and any seasonal offerings. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a conflict. This will demonstrate your alignment with the company's focus on creating an outstanding customer experience.
✨Emphasise Safety and Cleanliness
Since maintaining a safe and clean environment is crucial, be ready to discuss your understanding of food safety regulations and how you ensure cleanliness in a busy setting. Mention any relevant experience you have in adhering to safety protocols.
✨Practice Teamwork Scenarios
The role requires working cooperatively in a fast-paced environment. Think of examples where you successfully collaborated with others or helped create a positive team atmosphere. This will highlight your ability to fit into their team culture.
