At a Glance
- Tasks: Learn store operations and assist in managing a team to enhance customer experience.
- Company: Join a leading retail company that values respect, integrity, and diversity.
- Benefits: Enjoy flexible scheduling, healthcare coverage, and up to $21,000 in tuition reimbursement.
- Other info: Great opportunities for career growth and development in a supportive environment.
- Why this job: Gain valuable management experience while making a positive impact in your community.
- Qualifications: High school diploma and some retail management experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources. Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Benefits:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Responsibilities:
- Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation.
- Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives.
- Assist store manager with developing action plans/communications to associates on Associate Insight survey results.
- Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation.
- Role model/demand a highest level of customer service & solve associate/customer issues/concerns.
- Manage total store operations in store manager’s absence.
- Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink).
- Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution.
- Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety).
- Analyze/ respond to competitive landscape within district/division.
- Demonstrate inclusionary leadership; expect inclusive behavior from associates.
- Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans.
- Promote/support strong relationships with local community organizations in store’s surrounding area.
- Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement.
- Communicate necessary information to associates to help them effectively carry out duties.
- Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs.
- Assist store manager in staffing, reducing turnover & increasing retention.
- Provide timely individual/department performance feedback to department heads & associates.
- Assist with labor management & supply costs on a daily basis to meet customer service/financial targets.
- Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies.
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Minimum Qualifications:
- High school diploma/GED.
- 1 year of experience as department manager, service manager, or equivalent experience.
- Store manager/district manager or direct manager approval.
Desired Qualifications:
- Retail management experience & knowledge of all aspects of store operations.
- Staff supervisory experience.
Assistant Store Leader in Newcastle Emlyn employer: Kroger
As an Assistant Store Leader at Kroger, you will thrive in a dynamic work environment that prioritises respect, integrity, and inclusion. With comprehensive healthcare benefits, flexible scheduling, and extensive opportunities for professional growth through our industry-leading training programmes, Kroger is committed to supporting your career journey while ensuring a rewarding work-life balance. Join us in fostering a best-in-class customer experience and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Leader in Newcastle Emlyn
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Kroger, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Kroger!
We think you need these skills to ace Assistant Store Leader in Newcastle Emlyn
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Kroger, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Kroger and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Kroger that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Kroger
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
