CUSTOMER SVC/CLERK

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check‑out and front‑end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front‑end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back‑up coverage for the service operations manager in their absence (excluding hiring and discipline).
• Gain/maintain thorough knowledge of checkout transaction policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
• Operate equipment (e.g., scanner, register, scale, approval machine) per company standards.
• Assist with front‑end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

• Minimum High School Diploma or GED.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Desired

• Familiar with Microsoft Office Word and Excel.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
• Health care benefits.
• Paid time off such as vacation, sick leave, and parental leave.
• Mental and emotional support resources through our Employee Assistance Program.
• Participation in a 401(k) plan and/or participation in a Taft‑Hartley pension fund, subject to certain eligibility requirements.
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements.
• Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance.
• Associate discount.
• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements.
• Robust internal training and development resources to grow your career.