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- Tasks: Deliver exceptional customer service and maintain a clean, safe shopping environment.
- Company: Join City Market, part of the Kroger family, dedicated to feeding the human spirit.
- Benefits: Enjoy flexible scheduling, healthcare coverage, and up to $21,000 in tuition reimbursement.
- Why this job: Be part of a team that values diversity, inclusion, and community impact.
- Qualifications: Customer service skills and effective communication are essential.
- Other info: Great opportunities for growth and development in a supportive environment.
The predicted salary is between 10 - 13 £ per hour.
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
- Help customers discover new items or products they inquire about.
- Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
- Check product quality to ensure freshness.
- Review "sell by" dates and take appropriate action.
- Provide customers with fresh and non-perishable grocery products that they have ordered.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
- Customer Service skills
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience
- Customer Service skills
- Retail experience
We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!
Grocery Clerk in Craig employer: Kroger
Contact Detail:
Kroger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grocery Clerk in Craig
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Market and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the Grocery Clerk role is all about creating an outstanding customer experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look neat and professional. It shows respect for the opportunity and gives a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Grocery Clerk in Craig
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to create a great experience for customers in the past!
Be Honest and Authentic: We value honesty and integrity, so don’t be afraid to let your personality shine through in your application. Share your genuine passion for helping others and how you embody our core values.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Grocery Clerk. Mention relevant skills and experiences that align with the job description, like your knowledge of food safety or retail experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Kroger
✨Know Your Products
Before the interview, take some time to familiarise yourself with the grocery items and brands that the company sells. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is key for a Grocery Clerk role.
✨Emphasise Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a conflict. This will demonstrate your alignment with the company's focus on creating an outstanding customer experience.
✨Showcase Your Team Spirit
Since the role involves working cooperatively in a fast-paced environment, be ready to discuss your experiences working in teams. Highlight how you contribute positively to team dynamics and support your colleagues, as this is crucial for maintaining a safe and clean environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer service or how they ensure product quality. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.