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For Companies At a Glance
- Tasks: Lead shifts, serve customers, and keep the store buzzing with energy.
- Company: Join the largest Krispy Kreme store and be part of the doughnut magic.
- Benefits: Hourly pay, free doughnuts, discounts, and full training provided.
- Why this job: Kickstart your career in a fun, fast-paced environment with great perks.
- Qualifications: Must be 18+, energetic, and ready to learn on the job.
- Other info: Flexible shifts with opportunities for career growth and development.
Overview
This is the largest of our Krispy Kreme stores – offering customers the full experience: dine-in, drive-thru, and our famous Hot Light. It\’s where doughnut magic meets customer connection, and it could be the perfect place to kickstart your career.
As a team member, you\’ll rotate across key areas – from welcoming drive-thru guests and serving dine-in customers, to keeping the store in top shape and being part of the action when the Hot Light is on.
Our stores typically open from around 7am and close around 1am, so some shifts may involve lone working, especially during early mornings or late evenings. All applicants must be 18 or over and confident working independently when needed. We provide full training, so no experience is required — just bring your energy, great customer service skills, and a drive to master your craft as part of the Krispy Kreme family.
This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.
What you\’ll do
- Run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point. You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands-on: working the till, serving up hot & cold drinks, boxing up treats, and making our cabinet look as good as our doughnuts taste.
- Jump into the behind-the-scenes: stock checks, weekly wrap-ups, team recruitment, and ensuring everyone is happy to be here. When your manager\’s away, you’ll hold down the fort.
- Lead with heart, people-first, customer-obsessed, and all about good vibes.
- Be a team player who takes ownership and makes things happen.
- Have full availability and flexibility on weekends and weekdays.
- Bring energy, reliability, a strong work ethic, and a willingness to learn more.
Hours, availability & progression
Hours align with store needs: typical schedule includes morning to late-evening shifts (e.g., 07:00 – 23:00). Shifts may involve lone working at times and on weekends.
Perks & benefits
- Pay:Hourly pay, paid directly into your account every two weeks.
- Solid contracts with no zero-hour surprises; holiday pay included. Pension and life assurance available if eligible.
- Full training & career growth — no experience? No problem. We’ll support your journey as you grow with us.
- Perks: Free doughnut of your choice while on shift; hot drinks during breaks; complimentary box for celebrations.
- Discounts from big-name brands and supermarkets via Treat Box platform.
- WeCare access: 24/7 UK-based GP, mental health support, fitness plans, and legal or financial advice — available to you and your family.
- Uniform: Krispy Kreme tee and cap provided; you’ll wear own blue jeans or dark trousers, and flat, non-slip shoes or trainers.
Requirements
- 18 years or older.
- Willingness to work varied shifts, including weekends; ability to work independently when needed.
Address: 1241 Krispy Kreme
#J-18808-Ljbffr
Retail Shift Leader - New Malden employer: Krispy Kreme
Contact Detail:
Krispy Kreme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shift Leader - New Malden
✨Tip Number 1
Get to know the company! Before your interview, dive into Krispy Kreme's history and values. This way, you can show off your passion for doughnuts and customer service, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you’d handle customer interactions and team leadership scenarios, so you’re ready to shine when it’s your turn to impress.
✨Tip Number 3
Bring the energy! When you walk into that interview, let your enthusiasm for the role and the brand shine through. Smile, be friendly, and show them you’re ready to roll up your sleeves and get stuck in with the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Shift Leader - New Malden
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for doughnuts and customer service. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Retail Shift Leader role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork, leadership, or customer service. This shows us you’ve done your homework and are genuinely interested in joining our Krispy Kreme family.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors — we want to see your attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what it’s like to work with us at Krispy Kreme.
How to prepare for a job interview at Krispy Kreme
✨Know the Doughnut Magic
Before your interview, get familiar with Krispy Kreme's products and their unique selling points. Understanding the brand's story and what makes their doughnuts special will show your genuine interest and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Whether it's a time you turned a complaint into a compliment or made someone's day brighter, these stories will highlight your people-first attitude.
✨Demonstrate Team Leadership
As a Retail Shift Leader, you'll be guiding a team. Think of instances where you've taken charge or supported your colleagues. Be ready to discuss how you motivate others and keep the energy buzzing during busy shifts.
✨Flexibility is Key
Since the role requires varied shifts, including weekends, be prepared to discuss your availability openly. Showing that you're flexible and willing to adapt will make you a more attractive candidate for the team.