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- Tasks: Lead the team, serve customers, and keep the store running smoothly.
- Company: Join Krispy Kreme, famous for delicious handmade doughnuts and a vibrant team culture.
- Benefits: Enjoy free doughnuts, flexible hours, holiday pay, and discounts on big brands.
- Why this job: Be part of a fun, people-first environment where you can grow your career.
- Qualifications: Must be 18+, with strong customer service skills and a positive attitude.
- Other info: Full training provided; no experience necessary!
The predicted salary is between 25000 - 35000 £ per year.
This store is designed for ease and enjoyment — a space where customers can pop in, pick up their favourite doughnuts, or perch for a quick break. It’s simple, stylish, and full of feel-good moments — and now, it could be where your career takes off.
As a team member, you’ll be the friendly face welcoming guests, serving up fresh doughnuts and drinks, and keeping the store looking great and running smoothly. This role includes lone working, so you’ll need to feel confident handling the store independently. For that reason, all applicants must be 18 or over.
We’ll give you full training and support — all you need is a great attitude, strong customer service skills, and the desire to grow your career one sweet moment at a time.
What you’ll be doing (besides making dreams come true):
- You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point.
- You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands-on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
- You’ll also jump into the behind-the-scenes magic: stock checks, weekly wrap-ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.
What makes you our kind of leader?
- You’ve got experience running the floor or you’re ready to rise and shine into that next step.
- You lead with heart people-first, customer-obsessed, and all about good vibes.
- You’re a team player who takes ownership and makes things happen.
- You’ve got full availability and flexibility weekends, weekdays, the whole shebang.
- You bring energy, reliability, a great work ethic, and you’re always up for learning more.
Why You’ll Love Being a Krispy Kremer:
- Sweet Pay: Hourly pay, paid directly into your account every two weeks.
- Solid Contracts: No zero-hour surprises. Holiday pay is included. Pension and life assurance available if eligible.
- Full Training & Career Growth: No experience? No problem. We’ll give you all the training you need — and support your journey as you grow with us.
- Perks on Perks: Free doughnuts while you’re on shift. Hot drinks to keep you going during your breaks. Celebrating something special? Take home a complimentary box to share the joy. Enjoy discounts from big-name brands and supermarkets through our Treat Box platform. Access to WeCare: 24/7 UK-based GP, mental health support, fitness plans, and legal or financial advice — available to you and your family.
- Uniform Style: We’ll provide your Krispy Kreme tee and cap. Just bring your own blue jeans or dark trousers, and flat, non-slip shoes or trainers.
About Krispy Kreme:
- Our People: We embrace diversity within our teams, so whether you’re a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you’ll find a friend here!
- Our Doughnuts: We’re famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?
- Culture: Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture.
- Love our planet: Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we’re constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.
Doughnut Wait apply today!
Opening Hours:
- Mon 08:00 - 20:00
- Tue 08:00 - 20:00
- Wed 08:00 - 20:00
- Thu 08:00 - 20:00
- Fri 08:00 - 20:00
- Sat 08:00 - 20:00
- Sun 09:00 - 18:00
Retail Shift Leader employer: Krispy Kreme
Contact Detail:
Krispy Kreme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shift Leader
✨Tip Number 1
Familiarise yourself with Krispy Kreme's products and values. Understanding their doughnuts and the brand's commitment to customer service will help you connect with the team during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or handled challenging situations in previous roles. This will demonstrate your readiness for the Retail Shift Leader position.
✨Tip Number 3
Be ready to discuss your availability and flexibility. Since the role requires full availability, emphasising your willingness to work various shifts will make you a more attractive candidate.
✨Tip Number 4
Prepare to express your passion for customer service. Share stories that highlight your ability to create positive experiences for customers, as this aligns perfectly with the role's focus on good vibes and customer obsession.
We think you need these skills to ace Retail Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any leadership roles or responsibilities you've had, as this position requires someone who can guide a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific qualities that make you a great fit for the Retail Shift Leader position, such as your ability to lead with heart and your customer-obsessed mindset.
Showcase Your Availability: Clearly state your availability in your application. Since the role requires flexibility across weekdays and weekends, it's important to demonstrate that you can meet these requirements.
Highlight Teamwork Skills: Since this role involves working closely with a team, be sure to include examples of how you've successfully collaborated with others in previous jobs. This will show that you're a team player who can keep the energy buzzing.
How to prepare for a job interview at Krispy Kreme
✨Show Your Customer Service Skills
As a Retail Shift Leader, you'll be the friendly face of the store. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to make a customer's day better.
✨Demonstrate Leadership Qualities
This role requires you to guide and motivate your team. Think of instances where you've successfully led a group or taken initiative. Be ready to discuss your leadership style and how you can inspire others to perform at their best.
✨Emphasise Flexibility and Reliability
The job demands full availability and flexibility. Make sure to express your willingness to work various shifts, including weekends. Share any previous experiences that showcase your reliability and commitment to your role.
✨Prepare for Practical Scenarios
Expect to be asked about handling specific situations, such as managing stock checks or dealing with difficult customers. Practise responses to these scenarios so you can demonstrate your problem-solving skills and ability to keep the store running smoothly.