Head of Customer & Loyalty
London
Greater London
GB
EC2V 8
Job Description
Love customers and doughnuts as much as we do? Then keep reading. Here at Krispy Kreme UK & Ireland, we're looking for a Head of Customer & Loyalty to help shape and step change the future of one of the world's most loved brands. But let's clear something up... This isn't a CRM role. It isn't just about loyalty. This is about leading the customer growth strategy, shaping commercial strategies, and championing the voice of the customer which ultimately leads to customers choosing Krispy Kreme again and again.
You'll turn insight into action, data into decisions, and loyalty into long-term growth. From retail and e-commerce to delivery and partnerships, you'll influence how millions of customers discover, experience, and fall in love with Krispy Kreme (time and time again...).
If you're someone who gets excited by customer behaviour, commercial growth, and creating unforgettable experiences, we'd love to meet you. You'll thrive here if you:
- Love doughnuts!
- Love understanding what makes customers tick.
- Have a track record of turning insight into bold commercial action.
- Think beyond campaigns and focus on sustainable growth.
- Build experiences people genuinely want to come back for.
- Enjoy bringing people together, influencing across teams, and challenging the status quo.
At Krispy Kreme, we don't just sell doughnuts. We create moments of joy. We're ambitious, collaborative, fast-moving, and never take ourselves too seriously. It's a place where big ideas are welcomed, curiosity is encouraged, and you'll have the freedom to make a real impact.
What's in it for you?
- 25 days' holiday plus bank holidays, with the option to buy up to 5 additional days.
- Pension scheme (5% employee / 3% employer) and life assurance at 1x salary.
- Bupa healthcare, wellbeing support through WeCare and Grocery Aid, plus enhanced sick pay.
- Hybrid working (London office three days per week).
- Access to exclusive employee perks through our Treat Box rewards platform.
- Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks, and 25% off Merch across our UK & Ireland Krispy Kreme stores.
Hybrid working Hybrid working (London office three days per week) Access to exclusive employee perks through our Treat Box rewards platform. Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks and 25% off Merch across our UK & Ireland Krispy Kreme stores.
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Head of Customer & Loyalty in London employer: Krispy Kreme
Krispy Kreme in Norwich is an excellent employer that values its team members by offering comprehensive training and a supportive work environment. With a focus on strong customer service and teamwork, employees enjoy perks and opportunities for personal growth while contributing to a vibrant community atmosphere. Join us to be part of a fun and rewarding experience where your contributions truly matter.
