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- Tasks: Manage franchise performance by analysing sales data and improving operational efficiency.
- Company: Join Krispy Kreme, a beloved brand known for its iconic doughnuts since 1937.
- Benefits: Enjoy comprehensive benefits, employee discounts, PTO, and education reimbursement.
- Why this job: Be part of a culture that values community, joy, and sustainability while driving impactful decisions.
- Qualifications: 6+ years in business analytics or franchise operations with strong data visualisation skills required.
- Other info: Work cross-functionally with teams and franchisees to enhance performance and drive success.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.
The Franchise Performance Manager will play a critical role in improving our franchise partners’ profitability by enhancing visibility into our network’s sales & product mix, financials, and operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and experience in data integration and dashboard visualization.
A TASTE OF WHAT YOU WILL BE DOING:
- Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals.
- Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries (e.g., Smartsheet), and OCR tools (e.g., Adobe).
- Franchisee Collaboration: Work closely with franchise partners to streamline data collection processes and improve reporting consistency.
- Data Integration & Automation: Collaborate with IT teams to establish API integrations and automate data flow into platforms like Snowflake.
- Dashboard Development: Design and implement Power BI dashboards that provide actionable insights for franchise and corporate leadership.
- Performance Analysis & Recommendations: Continuously analyze data to identify trends, uncover inefficiencies, and recommend strategies to enhance franchise performance.
YOUR RECIPE FOR SUCCESS:
- 6+ years in business analytics, franchise operations, or a related role within QSR, retail, or multi-unit businesses.
- Experience working with franchisees or external partners on performance management.
- Proficiency in data visualization tools (Power BI, Tableau, or similar).
- Familiarity with data storage and integration platforms (Snowflake, APIs, ETL processes).
- Understanding of POS systems and financial reporting.
- Strong stakeholder management and communication skills.
- Ability to work cross-functionally with IT, operations, and franchise partners.
- Problem-solving mindset with a focus on driving data-driven decisions.
BENEFITS:
- Comprehensive benefits (medical, vision, and dental insurance)
- Employee discount program
- 401K plan
- PTO and “dream” days
- Company events
- Education Reimbursement
- Adoption Assistance
- Life Insurance
- FSA/HSA Plans
- Pet Insurance
At Krispy Kreme, we focus on: Loving People, Loving Communities, and Loving Planet.
Franchise Performance Manager employer: Krispy Kreme
Contact Detail:
Krispy Kreme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Franchise Performance Manager
✨Tip Number 1
Familiarise yourself with Krispy Kreme's brand values and community initiatives. Understanding their commitment to loving people, communities, and the planet will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your data visualisation skills, particularly in Power BI or similar tools. Being able to showcase your ability to create insightful dashboards will set you apart, as this is a key responsibility of the Franchise Performance Manager role.
✨Tip Number 3
Network with current or former employees of Krispy Kreme, especially those in analytics or franchise operations. They can provide valuable insights into the company culture and expectations for the role, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with performance management and collaboration with franchisees. Be ready to share specific examples of how you've improved operational efficiency or profitability in previous roles, as this will resonate well with the hiring team.
We think you need these skills to ace Franchise Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analytics and franchise operations. Use specific examples that demonstrate your analytical mindset and ability to work with franchisees.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Mention how your skills in data integration and dashboard visualization can contribute to improving franchise performance at Krispy Kreme.
Highlight Key Skills: Emphasise your proficiency in data visualisation tools like Power BI and your experience with POS systems. Make sure to mention any relevant projects where you successfully collaborated with IT teams or external partners.
Showcase Problem-Solving Abilities: Provide examples of how you've used data-driven decisions to solve problems in previous roles. This will demonstrate your problem-solving mindset and your focus on enhancing operational efficiency.
How to prepare for a job interview at Krispy Kreme
✨Understand the Role
Make sure you have a solid grasp of what a Franchise Performance Manager does. Familiarise yourself with key performance indicators (KPIs) and how they relate to franchise profitability. This will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've successfully used data analysis to drive decisions. Be ready to discuss specific tools you've used, like Power BI or Tableau, and how you've integrated data for performance management.
✨Emphasise Collaboration
This role requires working closely with franchisees and internal teams. Be prepared to share experiences that highlight your ability to collaborate effectively, streamline processes, and improve reporting consistency.
✨Prepare Questions
Have thoughtful questions ready to ask your interviewers about Krispy Kreme's approach to franchise performance and their expectations for the role. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
