At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and outstanding customer service.
- Company: Join Krispy Kreme's exciting new Box Store in Epsom.
- Benefits: Competitive pay, full training, discounts on doughnuts, and career growth opportunities.
- Other info: Enjoy a unique work atmosphere with plenty of perks!
- Why this job: Be part of a fun, fast-paced environment while leading a passionate team.
- Qualifications: Must be 18+, confident, and a natural team player.
The predicted salary is between 25785 - 31515 £ per year.
We’re opening a brand-new Box Store in the heart of The Ashley Centre, Epsom, and we’re looking for a confident, hands-on Retail Shift Leader to help lead the team.
Hours: Minimum 30 hours per week, working any 5 days out of 7
This isn’t your average leadership role. Our Box Store is designed to look like a giant Krispy Kreme box, serving our world-famous doughnuts and a variety of tasty hot and cold drinks from the centre of the shopping centre. It’s fast-paced, fun and full of personality – and you’ll help keep every shift running smoothly.
As Retail Shift Leader, you’ll:
- Lead shift briefings, set clear priorities and create a positive, energetic atmosphere.
- Take responsibility for operating the store independently during periods of lone working.
- Coach and support Team Members so they feel confident and understand what great looks like.
- Deliver outstanding customer service and handle difficult situations professionally.
- Ensure our high standards for product quality, food hygiene, health and safety and cleanliness are consistently maintained.
- Share daily sales targets, encourage great selling behaviours and help the team control waste and costs.
- Complete opening and closing routines, including till reconciliation, payment system checks and daily paperwork.
- Keep the store clean, stocked, organised and ready for our customers.
- Lead by example and step in to support the team whenever needed.
Lone working: Lone working is a significant part of this role. You’ll regularly be responsible for operating the store independently, including opening or closing, serving customers, managing priorities and following all safety and security procedures without another Team Member on site. You’ll need to be confident making decisions, managing busy periods and knowing when to contact a manager for support. You must be comfortable taking responsibility for the store and maintaining our standards while working independently. Because of the lone-working responsibilities involved, applicants must be 18 years or over.
You’ll be a natural team player who communicates clearly, treats people with respect and enjoys helping others succeed. You’ll also need the flexibility to work a minimum of 30 hours per week across any 5 days out of 7, in line with the shopping centre’s opening hours.
What’s in it for you?
- Competitive hourly pay
- A minimum of 30 hours per week
- Full training and development
- Doughnuts on us, plus 50% off doughnuts and 30% off drinks in all UK Krispy Kreme stores
- Employee rewards through Treat Box
- Pension scheme and wellbeing support
- Opportunities to grow your career with Krispy Kreme
If you’re ready to lead the team at our unique new store in Epsom, apply today and help us bring Krispy Kreme to The Ashley Centre.
Opening Hours:
- Mon 09:00 - 18:00
- Tue 09:00 - 18:00
- Wed 09:00 - 18:00
- Thu 09:00 - 18:00
- Fri 09:00 - 18:00
- Sat 09:00 - 18:00
- Sun 10:00 - 16:30
Retail Shift Leader in Epsom employer: Krispy Kreme
Krispy Kreme in Norwich is an excellent employer that values its team members by offering comprehensive training and a supportive work environment. With a focus on strong customer service and teamwork, employees enjoy perks and opportunities for personal growth while contributing to a vibrant community atmosphere. Join us to be part of a fun and rewarding experience where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Leader in Epsom
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Krispy Kreme, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Krispy Kreme!
We think you need these skills to ace Retail Shift Leader in Epsom
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Krispy Kreme, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Krispy Kreme and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Krispy Kreme that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Krispy Kreme
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
