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- Tasks: Lead and inspire retail teams across North England & Scotland to create joyful customer experiences.
- Company: Join Krispy Kreme, where we make doughnuts and smiles!
- Benefits: Competitive salary, bonus, car allowance, generous holiday, and health support.
- Why this job: Shape a region, grow a team, and spread joy with every doughnut.
- Qualifications: 7+ years in multi-site retail leadership with strong P&L management skills.
- Other info: Be part of a vibrant culture that values people and performance.
The predicted salary is between 48000 - 84000 £ per year.
Direct message the job poster from Krispy Kreme UK & IRE
Talent Acquisition | Employer Brand & EVP | People & Culture | Human Resources
We’re recruiting a Head of Region to manager our retail stores across the North of England & Scotland
Regions: East Anglia, East Midlands, Yorkshire, North East England, North West England & Scotland
Please note: the internal job title for this role will be \’Head of Region\’
At Krispy Kreme, we don’t just make doughnuts, we make people smile! Behind every joyful bite is a brilliant team, led by someone who sets the tone, brings the energy, and makes it all happen. That someone could be you. Let’s inspire customer Wonder!
We’re looking for a Head of Region to lead our North England & Scotland area. You’ll be the heartbeat of your area, coaching our managers, shaping the customer experience, driving commercial success, and making sure every decision, every doughnut, and every guest moment reflects the magic of Krispy Kreme.
This is a big role with real impact. You’ll be part of our Retail Leadership Team and the key link between shop teams and the wider business. If you\’re a people-first leader who thrives on pace, purpose and performance, keep reading.
What’s in it for you:
- Competitive Salary + 10% Bonus
- Car Allowance of £6,000 per annum
- Time to Recharge: 25 days’ holiday plus bank holidays, with the option to buy up to 5 extra days.
- Secure Your Future: 5% employee and 3% employer pension contributions after 3 months, plus life assurance cover at 3x your salary.
- Health & Wellbeing Support: Bupa healthcare for you, access to WeCare and Grocery Aid, and enhanced sick pay.
- Field based Working: Enjoy flexibility to run your own diary
- Treat Box via Reward Gateway
- 50% off doughnuts and 30% off drinks at all UK Krispy Kreme stores
What you’ll do:
- Lead from the front: Inspire, support and coach our Multi-Site Managers to bring out their best, while building high-performing, happy teams.
- Create the experience: Set the standard for service and operations, ensuring every guest leaves with a smile (and a doughnut).
- Own the numbers: Manage your region’s P&L and drive performance across sales, labour, waste and profitability.
- Bring strategy to life: Translate big-picture plans into action your teams can feel and deliver on.
- Keep things moving: Simplify the complex, focus on what matters most, and help teams succeed, day in, day out.
- Be the voice of retail: Collaborate with support teams, influence cross-functional priorities, and champion shop insights.
- Inspire belief: Build culture, unlock potential, and lead your teams through change with empathy and clarity.
What you’ll bring:
- 7+ years leading in a multi-site retail environment, including area or regional roles
- A proven track record of growing people, culture and commercial results
- Strong P&L ownership and a natural instinct for trading, forecasting and resourcing
- A talent for simplifying, prioritising and making fast, focused decisions
- A coaching led leadership style that builds trust, engagement and momentum
- Clear communication skills, from shop floor to boardroom
- Resilience, emotional intelligence and a true belief in what we do
This is more than a leadership role. It’s your chance to shape a region, grow a team, and help spread joy across the UK. If you’re ready to lead with purpose, deliver with pride and be part of something deliciously special, we’d love to hear from you.
Apply now and let’s create smiles together.
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionManagement, Business Development, and General Business
- IndustriesRetail, Food and Beverage Services, and Hospitality
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Head of Retail employer: Krispy Kreme UK & IRE
Contact Detail:
Krispy Kreme UK & IRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Slide into the DMs of the job poster on LinkedIn. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Krispy Kreme. They can give you insider info and might even put in a good word for you. Plus, it shows you’re genuinely interested in the company culture.
✨Tip Number 3
Prepare for the interview by knowing your numbers! Brush up on P&L management and be ready to discuss how you’ve driven performance in previous roles. It’s all about showing you can own the numbers and deliver results.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Krispy Kreme family. Let’s create smiles together!
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love leading teams and creating amazing customer experiences. Share specific examples that highlight your passion for retail and people management.
Tailor Your CV: Make sure your CV is tailored to the Head of Region role. Highlight your experience in multi-site management and any achievements related to P&L ownership. We’re looking for clear evidence of how you've driven performance and built strong teams in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Krispy Kreme. Use it to connect your skills and experiences directly to the job description. Don’t forget to mention how you can inspire and lead our teams to create smiles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Krispy Kreme UK & IRE
✨Know Your Doughnuts
Before the interview, make sure you know Krispy Kreme's products inside out. Familiarise yourself with their menu, special promotions, and what makes their doughnuts unique. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Style
Prepare to discuss your coaching-led leadership style. Think of specific examples where you've inspired teams or improved performance in a multi-site environment. Highlight how you build trust and engagement, as this aligns perfectly with what Krispy Kreme is looking for.
✨Understand the Numbers
Brush up on your P&L management skills. Be ready to talk about how you've driven sales and profitability in previous roles. Use concrete figures to demonstrate your success, as this will resonate well with the interviewers who are keen on commercial results.
✨Emphasise Communication Skills
Since this role requires clear communication from shop floor to boardroom, prepare to share examples of how you've effectively communicated across different levels. Whether it's leading a team meeting or presenting to senior management, showcasing your communication prowess will be key.