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- Tasks: Lead and inspire retail teams across North England & Scotland to deliver exceptional customer experiences.
- Company: Join Krispy Kreme, where we create smiles with every delicious doughnut!
- Benefits: Enjoy a competitive salary, bonus, flexible working, and generous holiday allowance.
- Why this job: Make a real impact in a fun, people-first environment while spreading joy through our products.
- Qualifications: 7+ years in multi-site retail leadership with strong P&L management skills required.
- Other info: Be part of a vibrant team that values culture, growth, and community engagement.
The predicted salary is between 43200 - 72000 £ per year.
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Direct message the job poster from Krispy Kreme UK & IRE
Talent Acquisition | Employer Brand & EVP | People & Culture | Human Resources
We’re recruiting a Head of Region to manager our retail stores across the North of England & Scotland
Regions: East Anglia, East Midlands, Yorkshire, North East England, North West England & Scotland
Please note: the internal job title for this role will be \’Head of Region\’
At Krispy Kreme, we don’t just make doughnuts, we make people smile! Behind every joyful bite is a brilliant team, led by someone who sets the tone, brings the energy, and makes it all happen. That someone could be you. Let’s inspire customer Wonder!
We’re looking for a Head of Region to lead our North England & Scotland area. You’ll be the heartbeat of your area, coaching our managers, shaping the customer experience, driving commercial success, and making sure every decision, every doughnut, and every guest moment reflects the magic of Krispy Kreme.
This is a big role with real impact. You’ll be part of our Retail Leadership Team and the key link between shop teams and the wider business. If you\’re a people-first leader who thrives on pace, purpose and performance, keep reading.
What’s in it for you:
- Competitive Salary + 10% Bonus
- Car Allowance of £6,000 per annum
- Time to Recharge: 25 days’ holiday plus bank holidays, with the option to buy up to 5 extra days.
- Secure Your Future: 5% employee and 3% employer pension contributions after 3 months, plus life assurance cover at 3x your salary.
- Health & Wellbeing Support: Bupa healthcare for you, access to WeCare and Grocery Aid, and enhanced sick pay.
- Field based Working: Enjoy flexibility to run your own diary
- Treat Box via Reward Gateway
- 50% off doughnuts and 30% off drinks at all UK Krispy Kreme stores
What you’ll do:
- Lead from the front: Inspire, support and coach our Multi-Site Managers to bring out their best, while building high-performing, happy teams.
- Create the experience: Set the standard for service and operations, ensuring every guest leaves with a smile (and a doughnut).
- Own the numbers: Manage your region’s P&L and drive performance across sales, labour, waste and profitability.
- Bring strategy to life: Translate big-picture plans into action your teams can feel and deliver on.
- Keep things moving: Simplify the complex, focus on what matters most, and help teams succeed, day in, day out.
- Be the voice of retail: Collaborate with support teams, influence cross-functional priorities, and champion shop insights.
- Inspire belief : Build culture, unlock potential, and lead your teams through change with empathy and clarity.
What you’ll bring :
- 7+ years leading in a multi-site retail environment, including area or regional roles
- A proven track record of growing people, culture and commercial results
- Strong P&L ownership and a natural instinct for trading, forecasting and resourcing
- A talent for simplifying, prioritising and making fast, focused decisions
- A coaching led leadership style that builds trust, engagement and momentum
- Clear communication skills, from shop floor to boardroom
- Resilience, emotional intelligence and a true belief in what we do
This is more than a leadership role. It’s your chance to shape a region, grow a team, and help spread joy across the UK. If you’re ready to lead with purpose, deliver with pride and be part of something deliciously special, we’d love to hear from you.
Apply now and let’s create smiles together.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management, Business Development, and General Business
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Industries
Retail, Food and Beverage Services, and Hospitality
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Head of Retail employer: Krispy Kreme UK & IRE
Contact Detail:
Krispy Kreme UK & IRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Network with current and former employees of Krispy Kreme to gain insights into the company culture and expectations for the Head of Region role. This can help you tailor your approach and demonstrate your understanding of their values during discussions.
✨Tip Number 2
Familiarise yourself with Krispy Kreme's recent initiatives and performance metrics in the North England & Scotland regions. Being knowledgeable about their current strategies will allow you to engage in meaningful conversations and showcase your strategic thinking.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with Krispy Kreme's people-first approach. Be ready to share specific examples of how you've successfully coached teams and driven performance in previous roles.
✨Tip Number 4
Consider reaching out directly to the job poster or hiring manager via LinkedIn. A thoughtful message expressing your enthusiasm for the role and your relevant experience can set you apart from other candidates and create a personal connection.
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in multi-site retail management, particularly any roles where you've led teams and driven commercial success. Use specific examples that demonstrate your ability to inspire and coach others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Discuss how your leadership style aligns with Krispy Kreme's values and how you can contribute to creating joyful customer experiences.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your strong P&L ownership and your ability to drive performance. Use metrics to quantify your success, such as sales growth or team engagement scores.
Showcase Your Leadership Style: Emphasise your coaching-led leadership approach in both your CV and cover letter. Provide examples of how you've built trust and engagement within your teams, and how you've successfully navigated change in previous roles.
How to prepare for a job interview at Krispy Kreme UK & IRE
✨Show Your Leadership Style
As a Head of Region, your leadership style is crucial. Be prepared to discuss how you inspire and coach teams, and provide examples of how you've built high-performing teams in the past.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to retail management, such as P&L ownership and sales performance. Be ready to discuss how you've successfully managed these metrics in previous roles.
✨Emphasise Customer Experience
Krispy Kreme values customer satisfaction highly. Prepare to share your strategies for enhancing customer experience and how you've ensured that every guest leaves happy in your previous positions.
✨Demonstrate Emotional Intelligence
This role requires resilience and empathy. Be ready to discuss situations where you've navigated challenges with emotional intelligence, particularly in leading teams through change.
