At a Glance
- Tasks: Provide administrative support and ensure exceptional customer service in a dynamic environment.
- Company: Join a global leader in weighing, slicing, and labelling technology with over 150 years of innovation.
- Benefits: Competitive salary, hybrid working, flexible lunch options, and career development opportunities.
- Other info: Opportunity to work from home and develop your career in a collaborative environment.
- Why this job: Be part of a supportive team and enjoy a varied role where no two days are the same.
- Qualifications: Organised, proactive, with experience in administration or customer service and strong communication skills.
Position: Service Administrator
Location: Milton Keynes
Salary: £30,000 per annum
Join a Global Leader in Innovation
Are you an organised and customer-focused administrator looking for your next challenge? We're recruiting for a Service Administrator to join a well-established, global business that has been at the forefront of weighing, slicing and labelling technology for over 150 years.
This is a fantastic opportunity to become part of a busy and supportive Service team, where you'll play a vital role in ensuring customers receive an exceptional service while supporting the day-to-day operations of the business.
Working Hours & Flexibility
- Monday to Friday
- 8:30am - 5:30pm with a 1-hour lunch break, or choose a 30-minute lunch and finish at 5:00pm.
- Hybrid working: During your 6-month probation period, you'll be able to work from home 1 day per week. Once probation has been successfully completed, this increases to 2 days per week.
- The role requires occasional Bank Holiday working to support the Service team. However, if preferred, you can choose to book these days as part of your annual leave entitlement.
Purpose of a Service Administrator
As a Service Administrator, you'll be responsible for providing efficient administrative support across the Service department while working closely with customers, engineers and internal stakeholders.
Your responsibilities will include:
- Raising service invoices and credit notes across multiple business areas.
- Managing and resolving customer invoice queries.
- Uploading invoices and supporting documentation to customer portals.
- Producing customer and internal reports as required.
- Managing key account monthly invoicing and maintaining asset records.
- Handling incoming telephone enquiries from customers and colleagues.
- Preparing quotations for new service contracts and contract renewals.
- Following up contract opportunities and end-of-warranty equipment leads.
- Coordinating contractual maintenance visit schedules.
- Supporting the wider Service Administration team with daily operational activities.
- Providing scheduling support when required.
What my client is looking for in a Service Administrator
We're looking for someone who is highly organised, proactive and enjoys working in a fast-paced environment.
Ideally, you'll have:
- Previous experience within an administration or customer service role.
- Excellent verbal and written communication skills.
- A proactive approach to problem solving.
- The ability to manage multiple tasks and priorities.
- Experience working to KPIs and Service Level Agreements (SLAs).
- Strong attention to detail and excellent organisational skills.
- The ability to remain calm under pressure.
- A collaborative, team-focused attitude.
- Good knowledge of Microsoft Office, particularly Excel.
- Experience using SAP and CRM systems (preferred).
What's on Offer
- £30,000 per annum
- Hybrid working (up to 2 days from home after probation).
- Flexible lunch options with an earlier finish available.
- Opportunity to join a globally recognised organisation.
- Supportive and collaborative working environment.
- Long-term career development opportunities.
- A varied and rewarding role where no two days are the same.
If you're interested in this role, please apply today.
For more information, please call Olivia on 020 8051 3908
Service Administrator - Milton Keynes - Competitive Salary employer: KRG Holdings Ltd
KRG Holdings Ltd is an exceptional employer, offering a dynamic work environment in Boston, Lincolnshire, where innovation meets quality in label manufacturing. Employees benefit from flexible shift options, comprehensive training programmes, and opportunities for professional growth, all within a supportive culture that values teamwork and excellence. Join us to be part of a company that prioritises your development while delivering high-quality products to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Milton Keynes - Competitive Salary
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KRG Holdings Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KRG Holdings Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KRG Holdings Ltd:Your cover letter is your chance to shine! Tell us why you want to work at KRG Holdings Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KRG Holdings Ltd!
How to prepare for a job interview at KRG Holdings Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
