Internal Sales - Packaging / Corrugated / Print
Location - West Bromwich
Salary - Dependent on experience
Hours - 8.30 - 5pm (Monday to Friday)
Company
This is to work for a leading packaging manufacturer who innovative, high-quality, cost-effective corrugated cardboard packaging.
Overview
Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.
Job description
- Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
- Process sales orders, quotations and be the point of contact for customers
- Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
- Customer order updates and development including customer feedback
- Working with the external sales team and providing support
- Raising purchase orders and liaison with suppliers
- Ensure timely completion of all administrative duties while adhering to organisational policies.
- Other duties that may arise within the customer service team including sickness and holiday cover.
Qualification & Experience
- You should be computer literate and have experience of order input (Abaca experience highly desirable)
- Experience dealing with customers and providing quotations
- Ideally from a similar corrugated or packaging industry
- Dealing with customer complaints and problem solving
- Able to work on your own initiative as well as part of a team
- Self motivated, confident and focused
- Professional, courteous and a team player
- Strong organisational skills with the ability to prioritise tasks efficiently.
- Excellent communication skills in English, both written and verbal.
- Proven experience in sales administration or a similar administrative role.
- Good IT literacy including computer literacy and familiarity with various business applications.
- Exceptional time management skills to handle multiple tasks simultaneously.
- Customer service orientation with a professional attitude towards clients and colleagues. This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.
Key Words; internal sales, sales admin, customer service, sales executive, internal key account manager
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Internal Sales - Packaging / Corrugated / Print employer: KRG Holdings Ltd
KRG Holdings Ltd is an exceptional employer located in the vibrant Bexleyheath area, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from ongoing professional development opportunities, a supportive team environment, and the chance to work on exciting large-format print projects that make a real impact. With a focus on innovation and client satisfaction, KRG Holdings Ltd provides a rewarding workplace for those looking to grow their careers in the signage industry.
