Internal Sales - Packaging / Corrugated

Location: West Bromwich

Salary: Dependent on experience

Hours: 8:30 - 5pm (Monday to Friday)

Company: This is to work for a leading packaging manufacturer who provides innovative, high-quality, cost-effective corrugated cardboard packaging.

Overview: Our client is seeking a highly organised and proactive Sales Administrator to join their customer services team. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring smooth operational workflows.

Job description:

• Manage and update customer information using the in-house system Abaca to ensure data accuracy and accessibility.
• Process sales orders, quotations and be the point of contact for customers.
• Provide exceptional customer service by responding promptly to client inquiries via email, telephone or when they visit us on site.
• Customer order updates and development including customer feedback.
• Working with the external sales team and providing support.
• Raising purchase orders and liaison with suppliers.
• Ensure timely completion of all administrative duties while adhering to organisational policies.
• Other duties that may arise within the customer service team including sickness and holiday cover.

Qualification & Experience:

• You should be computer literate and have experience of order input (Abaca experience highly desirable).
• Experience dealing with customers and providing quotations.
• Ideally from a similar corrugated or packaging industry.
• Dealing with customer complaints and problem solving.
• Able to work on your own initiative as well as part of a team.
• Self-motivated, confident and focused.
• Professional, courteous and a team player.
• Strong organisational skills with the ability to prioritise tasks efficiently.
• Excellent communication skills in English, both written and verbal.
• Proven experience in sales administration or a similar administrative role.
• Good IT literacy including computer literacy and familiarity with various business applications.
• Exceptional time management skills to handle multiple tasks simultaneously.
• Customer service orientation with a professional attitude towards clients and colleagues.

This role is ideal for motivated individuals seeking to utilise their administrative expertise within a supportive team environment while advancing their skills in sales support functions.