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- Tasks: Be the friendly face for customers, handling service bookings and keeping them updated.
- Company: Join a reputable dealer group known for quality brands in Devon and Cornwall.
- Benefits: Enjoy a Monday to Friday schedule with occasional Saturday mornings off.
- Why this job: Gain valuable experience in customer service while working in a dynamic automotive environment.
- Qualifications: Experience as a Service Advisor is preferred, but customer service skills are also welcome.
- Other info: Perfect for those passionate about cars and delivering top-notch service!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an EXPERIENCED SERVICE ADVISOR to join a main dealer based in Plymouth.
You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.
Efficiency, alongside a top-quality customer service, will be your priorities.
Key activities will include:
- Processing Aftersales bookings via face to face, telephone and internet contact.
- Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
- Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
- Presenting and upselling approved products and services.
- Completing all related administration (invoicing, data inputting etc)
For this specific role, you MUST have direct experience, demonstrating the key core skills – face to face customer service, motor vehicle knowledge and good IT competencies and up to date systems / process knowledge.
You’ll be working with a well-known motor group alongside a household-name, quality automotive brand.
Service Advisor employer: Kream
Contact Detail:
Kream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. Understanding their products will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer interactions, especially in a busy service environment.
✨Tip Number 3
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and may even offer tips on what the dealership values most in candidates.
✨Tip Number 4
Prepare to discuss your experience with IT systems and how you've used them in previous roles. Being tech-savvy is crucial for processing bookings and managing customer information efficiently.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles as a Service Advisor. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've provided excellent service in past roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as communication, organisation, and IT proficiency. Provide examples of how you've used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kream
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to provide a warm and professional welcome.
✨Demonstrate Your Knowledge of the Automotive Industry
Having a good understanding of motor vehicles will set you apart. Brush up on basic automotive knowledge and be ready to discuss any relevant experience you have in the industry. This will show your passion and commitment to the role.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice scenarios where you might need to upsell services or handle customer complaints. This will help you demonstrate your communication skills and problem-solving abilities effectively.
✨Familiarise Yourself with the Dealership's Brands
Research the household-name brands that the dealership represents. Understanding their products and services will allow you to speak confidently about them during the interview, showing your genuine interest in the position and the company.
