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- Tasks: Greet customers, book vehicles, and ensure timely service updates.
- Company: Join a family-owned motor group representing a high-quality brand.
- Benefits: Enjoy 25 days holiday, pension options, and discounts on services.
- Why this job: Be part of a friendly team in a fast-paced environment with growth opportunities.
- Qualifications: Experience as a Service Advisor and a full driving licence required.
- Other info: Ideal for organised individuals who excel in customer relations.
The predicted salary is between 30000 - 42000 £ per year.
Are you a driven, enthusiastic, and motivated Service Advisor who performs well in a fast-paced environment? If you can deliver excellent customer service and would like the opportunity to work for a family-owned motor group, then this could be the ideal opportunity. This dealership represents a well-known, high-quality brand. Due to a recent promotion, they are looking to recruit a Service Advisor to join their front-of-house team.
What’s on offer?
- In return for your hard work, you will be offered a highly competitive salary package – designed to reflect your skills and experience – plus a great range of benefits including:
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays (pro rata for part time)
- Refer a friend rewards.
- Discounted sales, MOT, products, parts & servicing
What will you be responsible for?
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
- Adopting a professional approach regarding the sale of repairs required.
- Maintaining good housekeeping standards and orderly administration of your work.
Could this be the ideal role for you?
The successful Service Advisor will need to have experience in the role – either from another main dealer or quality independent. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with customers and develop strong and open working relationships with the wider team.
A full driving licence is essential.
Service Advisor employer: Kream
Contact Detail:
Kream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brand that the dealership represents. Understanding their products and services will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you articulate how you would handle various customer interactions, which is crucial for a Service Advisor.
✨Tip Number 3
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the dealership's operations. This shows your enthusiasm and helps you stand out as a candidate who is genuinely interested.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor. Focus on customer service skills, organisational abilities, and any previous roles in a fast-paced environment. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are drawn to this family-owned motor group and how your skills align with their values. Be sure to include your experience in maintaining customer relationships.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and product knowledge. Mention any training or certifications that relate to the automotive industry, as well as your ability to work collaboratively with a technical team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Kream
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to customer satisfaction.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand and products offered by the dealership. Being able to discuss specific features or services will show your enthusiasm for the role and your willingness to learn, which is essential in this position.
✨Highlight Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage multiple tasks, such as booking vehicles and liaising with the workshop, while maintaining high standards of customer service.
✨Build Rapport with Interviewers
Establishing a good relationship with your interviewers can set you apart. Use friendly body language, maintain eye contact, and engage in conversation to create a positive impression that reflects your ability to connect with customers.
