We are looking for an SERVICE ADVISOR to join a main dealer based in Plymouth – representing 3 quality brands with a great reputation.
You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.
The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall.
Efficiency, alongside a top-quality customer service, will be your priorities.
- Processing Aftersales bookings via face to face, telephone and internet contact.
- Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
- Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
- Presenting and upselling approved products and services.
- Completing all related administration (invoicing, data inputting etc)
The management team have a strong preference towards those who have direct experience in the main dealer Service Advisor role, accompanied by motor vehicle knowledge and good IT competencies.
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Service Advisor in Plymouth employer: Kream
Kream in Cullompton is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on innovation and excellence, team members are encouraged to grow through engaging campaigns and cross-functional collaboration, all while enjoying the benefits of working in a vibrant dealership environment that values customer satisfaction and teamwork.
