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- Tasks: Be the friendly face for customers, handling service bookings and ensuring top-notch support.
- Company: Join a reputable, privately owned motor group near Falmouth.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a difference in customer experiences while working with a quality automotive brand.
- Qualifications: Experience in customer service and knowledge of motor vehicles preferred.
- Other info: Dynamic team atmosphere with a focus on efficiency and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Advisor to join a main dealer based near Falmouth – representing a well-known quality automotive brand. You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings. Efficiency, alongside a top-quality customer service, will be your priorities.
Key activities will include:
- Processing Aftersales bookings via face to face, telephone and internet contact.
- Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
- Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
- Presenting and upselling approved products and services.
- Completing all related administration (invoicing, data inputting etc).
The management team have a preference towards those who have direct experience, alongside motor vehicle knowledge and good IT competencies. You’ll be working for a privately owned motor group who enjoy an excellent reputation, both with their customer-base and within the automotive community.
Service Advisor in Falmouth employer: Kream
Contact Detail:
Kream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Falmouth
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Advisor in Falmouth
Some tips for your application 🫡
Show Your Customer Service Skills: As a Service Advisor, you'll be the first point of contact for customers. Make sure your application highlights any previous experience in customer service roles. We want to see how you can provide that warm, professional welcome right from the start!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us see how you can efficiently process bookings and communicate with customers.
Demonstrate Your Motor Vehicle Knowledge: If you've got experience or knowledge in the automotive field, flaunt it! We’re looking for someone who understands the ins and outs of motor vehicles. Share any relevant qualifications or experiences that showcase your expertise in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Kream
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with the brand's vehicles and services, as well as common aftersales processes. This will show that you're genuinely interested and ready to hit the ground running.
✨Customer Service is Key
Since you'll be the first point of contact for customers, practice how you would greet and assist them. Think about examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview!
✨Show Off Your IT Skills
As the role involves a fair bit of administration, make sure you highlight your IT competencies. Be prepared to discuss any software or systems you've used in previous roles, especially those related to booking and invoicing. This will demonstrate your ability to handle the administrative side of the job efficiently.
✨Prepare for Upselling Scenarios
Upselling is part of the role, so think about how you would approach this with customers. Prepare some strategies or examples of how you've successfully upsold products or services in the past. This will show that you understand the importance of maximising customer satisfaction while also driving sales.
