You’ll be operating within a busy multi-franchised parts department at Matford Way in Exeter
Key Responsibilities
- Answering incoming phone calls within our call centre.
- Looking up parts on a number of Electronic Parts Catalogues and advising our trade and retail customers, pricing and availability.
- Take emails from a shared email box and respond to the customer enquires in a professional manner.
- Offer existing customers who call in at least one product from any of our promotions.
- Record any customers concerns and report to the Parts Manager.
- Record any lost sales on database.
About You What We’re Looking For
- Motor trade parts experience advantageous but not essential.
- A level of computer literacy.
- Previous experience using the CDK Drive (Kerridge) system advantageous.
- 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
- Full range of motoring discounts on MOTs, servicing, sales, and parts
- Access to an online platform with discounts across multiple retailers
- Full range of employee assistance programmes and support services
- Cycle to Work scheme
- Professional development via our Motorv8 and Vospers 5 training schemes
- Manufacturer-specific training
- Generous staff and customer referral scheme
Parts Telesales Advisor | Multi-Franchise Privately-Owned Dealer Group Exeter
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Parts Telesales Advisor | Multi-Franchise Privately-Owned Dealer Group in Exeter employer: Kream
Kream in Cullompton is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on innovation and excellence, team members are encouraged to grow through engaging campaigns and cross-functional collaboration, all while enjoying the benefits of working in a vibrant dealership environment that values customer satisfaction and teamwork.
