At a Glance
- Tasks: Be the vital link between customers and our busy workshop team.
- Company: Join a leading manufacturer-approved commercial vehicle service operation in Exeter.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Enjoy a rotating shift schedule with a supportive team atmosphere.
- Why this job: Make a real difference in customer service within the automotive industry.
- Qualifications: Previous experience in customer service within the motor trade is essential.
The predicted salary is between 25000 - 30000 £ per year.
Join a leading manufacturer-approved commercial vehicle service and repair operation in Exeter.
We’re looking for an experienced CUSTOMER SERVICE ADVISOR to be the key link between our customers and busy workshop team.
This role would ideally suit someone with previous experience in a similar environment, such as a dealership, commercial vehicle workshop, service centre, or passenger car aftersales operation.
The Role
- Accurately capture customer and vehicle information at first point of contact
- Book vehicles into the workshop and maximise workshop capacity
- Raise job cards and prepare all required documentation
- Keep customers updated on vehicle progress and repair status
- Explain completed repairs and service requirements
- Coordinate MOTs, inspections and warranty-related enquiries
- Monitor repair times and ensure delivery commitments are achieved
- Promote service plans and aftersales products
- Arrange payments and hand over completed vehicles
- Maintain accurate customer records and workshop schedules
Requirements
- Previous Customer Service Advisor, Service Advisor or Aftersales experience is essential
- Experience gained within a motor trade environment, such as passenger cars, commercial vehicles, dealerships or service centres
- Excellent communication and customer service skills
- Strong administration and organisational ability
- Confident working in a fast-paced workshop environment
- Good IT skills and attention to detail
- Hours
- 40-hour week
- Rotating shifts: 7:00am–3:00pm and 9:00am–6:00pm
- 1-hour lunch break
- Saturday 8:00am–1:00pm, 1 in 3 weeks
This is an excellent opportunity to join a prestigious, manufacturer-approved operation representing one of the world’s most respected commercial vehicle brands.
If you’re passionate about customer service and have experience in a similar automotive environment, we’d love to hear from you.
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Customer Service Advisor | Manufacturer-Approved Commercial Vehicle Service And Repair Operation in Exeter employer: Kream
Kream in Cullompton is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on innovation and excellence, team members are encouraged to grow through engaging campaigns and cross-functional collaboration, all while enjoying the benefits of working in a vibrant dealership environment that values customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | Manufacturer-Approved Commercial Vehicle Service And Repair Operation in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kream. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kream before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor | Manufacturer-Approved Commercial Vehicle Service And Repair Operation in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kream:Your cover letter is your chance to shine! Tell us why you want to work at Kream specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kream!
How to prepare for a job interview at Kream
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
